Software Engineer (Site Reliability), Retail Engineering

Apple - Austin, TX

Full-time

Austin, TX

Computer and Electronic Product Manufacturing

About the position

The Site Reliability Engineer (SRE) role at Apple focuses on ensuring the reliability, scalability, and performance of systems and services that integrate Apple Retail Stores and Apple Online Store with major US Carriers for iPhone activations. The SRE will collaborate with engineering and operations teams to design, build, and maintain robust infrastructure and automation solutions, while also representing the SRE organization in design reviews and operational readiness exercises.

Responsibilities

• Ensure the reliability, scalability, and performance of systems and services.
• Collaborate with engineering and operations teams to design and maintain infrastructure.
• Automate manual operations and improve processes through iteration.
• Participate in on-call rotation providing technical expertise during service impacting events.
• Represent the SRE organization in design reviews and operational readiness exercises.
• Analyze system statistics to assess the current state of systems.
• Lead a small team to develop innovative solutions for reliability issues.

Requirements

• 2 years of hands-on experience as an SRE engineer supporting large scale microservices applications.
• 2 years of experience in deploying, supporting, and monitoring Cloud services in a large scale, customer-facing environment.
• 2 years of hands-on experience in developing Java-based applications.
• 2 years of hands-on experience building complex queries and dashboards using Splunk.
• 2 years of promoting observability of systems for monitoring, alerting, and metrics reporting using Datadog, Prometheus, and similar tools.
• 2 years proficiency with at least 1 scripting language like Python.
• 2 years hands-on experience working with Kubernetes, Docker, and containerization.
• 2 years working on maintenance tasks for Oracle and Cassandra Databases.

Nice-to-haves

• BS in Computer Science or equivalent work experience is preferred.
• Fluency in Japanese language is a plus!