Software Engineer (System Administrator - Workfront)

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Software Engineer (System Administrator - Workfront) position is a critical role within the technology team, responsible for delivering technically complex solutions and performing system integration support for various project work. The individual in this role will consult and partner with business product owners to understand their end goals, offering solutions and recommendations during the design phase. This position leads the implementation, configuration, and enterprise adoption of the Workfront platform, managing technology, workflows, and requirements while supporting process improvements to meet the operational needs of the organization. The Software Engineer will be responsible for building, maintaining, and updating the Workfront configuration and preferences, which includes setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management, and license allocation. Additionally, this role will drive the roadmap for system expansion and optimization, create and maintain process documentation, and monitor systems and workflow standards. The position also involves directing the implementation of new functionality and leading enterprise software integration initiatives, defining requirements, testing, and troubleshooting, particularly in areas such as Automation, APIs, and Fusion. In this role, the Software Engineer will typically lead moderately complex projects and participate in larger, more complex initiatives. They will solve complex technical and operational problems and act as a resource for less experienced teammates. The position requires a strong understanding of Agile methodologies, as the individual will be responsible for delivering high-quality working software, automating manual tasks, and engaging with the business from the beginning of the design work. Continuous engineering practices will be leveraged to deliver business value, and the Software Engineer will actively participate in refining user stories and ensuring robust unit testing and support for subsequent release testing.

Responsibilities

• Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards.
• Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed.
• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Requirements

• Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects and solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information.

Nice-to-haves

• Master's degree and ten+ years of experience or an equivalent combination of education and work experience.
• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments.
• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills.
• Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level.
• Experience with Open Source tools and frameworks.
• Experience with cloud technologies, such as AWS, Azure, or GCP.
• Strong understanding of SOA and/or Open API methodologies and service architectures.
• Experience using web servers, application containers, caching technologies.
• Solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
• Experience with messaging systems (i.e., MQ and JMS).
• Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests.
• Workfront Certification or years of Workfront System Admin experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units (depending on position and division)
• Deferred compensation plan (depending on position and division)