Software Engineering Manager - Developer Experience

$158,000 - $189,600/Yr

Bill International Co.,Ltd. - San Jose, CA

Full-time - Manager

San Jose, CA

Professional, Scientific, and Technical Services

About the position

The Manager of Developer and Infrastructure Platform at BILL is a pivotal role responsible for leading the internal developer platform team. This position focuses on enhancing the developer experience from service development to production deployment, ensuring the platform and application infrastructure are reliable, scalable, and high-performing. The role requires collaboration with senior leadership and involves managing a team of software engineers to achieve significant improvements in technical excellence and system stability.

Responsibilities

• Lead a team of 6-8 software engineers to achieve measurable improvements in technical excellence and system stability, aiming for a 20% reduction in system downtime and a 15% increase in code quality metrics.
• Allocate 40% of your time to engineering tasks, including code reviews, architectural design, prototyping, and troubleshooting, ensuring a 25% faster resolution of critical issues.
• Ensure the delivery of new and support existing end-to-end platform services, targeting an increase in feature deployment frequency.
• Guide the team in rapid experimentation, aiming to increase quick prototypes for new ideas.
• Collaborate with architects, product managers, and other engineering managers to deliver capabilities that improve customer satisfaction scores.
• Develop and manage processes that enable the team to perform at their best, aiming to increase team productivity.
• Partner with Talent Acquisition to hire engineers and contractors, achieving fulfillment of staffing needs within the planned timeline.
• Uphold high standards for operational excellence and engineering rigor.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• 7+ years of experience in software development or infrastructure management, with at least 3+ years in a leadership or managerial role.
• Proven experience in software development and infrastructure management, with a focus on developer tools and platforms.
• Hands-on expertise with cloud platforms, especially AWS (EC2, S3, Lambda, RDS, etc.).
• Experience managing and growing engineering teams, fostering a positive and productive work environment.
• Proactive in developing strategies for business growth and technology innovation.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Experience with developer productivity tools, developer experience design, or internal platform development.
• Track record of delivering projects/deliverables in a timely fashion in a fast-paced, lean and collaborative environment.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs