Software Engineering Manager - Device Services Engineering

$190,700 - $329,600/Yr

Apple - Santa Clara, CA

Full-time - Manager

Santa Clara, CA

Computer and Electronic Product Manufacturing

About the position

Apple is seeking a quality focused Software Engineering Manager to lead the Device Services Engineering team within Software Delivery. The Device Services team hosts, manages, and maintains a large scale of live Apple devices to support end-to-end testing within Software Engineering as well as other strategic partners within Apple as a whole. The Device Services Engineering team is responsible for large scale tooling, automation, web applications, and data analytics to support operational efficiencies and data-driven decision making within the group. The Device Services Engineering team provides tools, data, and automation solutions to support our large fleet (15k+) of live devices used across the hardware/software development lifecycles. The automation this team delivers and supports, along with the business insights this team will provide to our peers, partners, and management, are vital in supporting engineering efficiency and will be a key component of our growth strategy. In this role, you will supervise and maintain thousands of iOS/macOS devices and peripherals across multiple sites, mentor automation engineers, and ensure that all security, availability, confidentiality, and privacy protocols are followed. You will also be responsible for software configuration management, solving problems in live production environments, and emphasizing observability in our systems to support data-driven decision making. Additionally, you will define technological and platform strategies to ensure streamlined execution, build strong cross-functional relationships with peers, partners, and customers, and advocate for automation as a meaningful role in software development and sustenance.

Responsibilities

• Supervise and maintain thousands of iOS/macOS devices and peripherals across multiple sites
• Supervise and mentor automation engineers; responsible for their management, evaluation, and career development
• Establish sound processes and ensure all security, availability, confidentiality, and privacy protocols are followed
• Responsible for software configuration management where required tooling is consistently and optimally deployed across the fleet of machines
• Solve problems and resolve issues in live production environments and implement strategies to eliminate them
• Emphasize observability in our systems and the data we collect to support data-driven decision making and provide fundamental business insights to management
• Define technological and platform strategies to ensure streamlined execution
• Build strong cross-functional relationships with peers, partners, and customers
• Advocate for automation as a meaningful role in software development and sustenance

Requirements

• BS degree in technical field, such as Computer Science or Engineering or equivalent work experience
• Track record of building and managing high-performance software engineering teams and mentoring their continued growth
• Establish processes to ensure all security, availability, confidentiality, and privacy protocols are followed
• Excellent communication skills and ability to collaborate effectively across multiple business, partners, and customers
• Hands-on experience in automation and monitoring solutions
• Strong background in data analytics and belief in data-driven solutions
• Excellent problem solving, critical thinking, and interpersonal skills

Nice-to-haves

• Experience working with RESTful services
• Core understanding of LAN network infrastructure
• Experience with common data center infrastructure (HVAC, power distribution, copper and fiber cabling, rack types and capacities etc...)
• Experience with macOS and iOS is a plus
• Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, Subnetting
• Highly experienced with scripting; Bash and Python preferred
• Knowledge of Puppet, Ansible or other configuration management tools
• Familiarity with Git or other source control systems

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses - including tuition
• Discretionary bonuses or commission payments
• Relocation assistance
• Opportunity to participate in Apple's discretionary employee stock programs
• Eligibility for discretionary restricted stock unit awards
• Ability to purchase Apple stock at a discount through the Employee Stock Purchase Plan