Software Engineering Manager - Device Services Engineering

Apple - Santa Clara, CA

Full-time - Manager

Santa Clara, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Software Engineering Manager for Device Services Engineering at Apple will lead a team responsible for managing and maintaining a large fleet of live Apple devices to support end-to-end testing within Software Engineering and other strategic partners. This role emphasizes automation, tooling, and data analytics to enhance operational efficiencies and drive data-driven decision-making, which are crucial for the team's growth strategy.

Responsibilities

• Supervise and maintain thousands of iOS/macOS devices and peripherals across multiple sites.
• Supervise and mentor automation engineers; responsible for their management, evaluation, and career development.
• Establish sound processes and ensure all security, availability, confidentiality, and privacy protocols are followed.
• Responsible for software configuration management where required tooling is consistently and optimally deployed across the fleet of machines.
• Solve problems and resolve issues in live production environments and implement strategies to eliminate them.
• Emphasize observability in systems and the data collected to support data-driven decision-making and provide business insights to management.
• Define technological and platform strategies to ensure streamlined execution.
• Build strong cross-functional relationships with peers, partners, and customers.
• Advocate for automation as a meaningful role in software development and sustenance.

Requirements

• BS degree in a technical field, such as Computer Science or Engineering, or equivalent work experience.
• Track record of building and managing high-performance software engineering teams and mentoring their continued growth.
• Establish processes to ensure all security, availability, confidentiality, and privacy protocols are followed.
• Excellent communication skills and ability to collaborate effectively across multiple businesses, partners, and customers.
• Hands-on experience in automation and monitoring solutions.
• Strong background in data analytics and belief in data-driven solutions.
• Excellent problem-solving, critical thinking, and interpersonal skills.

Nice-to-haves

• Experience working with RESTful services.
• Core understanding of LAN network infrastructure.
• Experience with common data center infrastructure (HVAC, power distribution, copper and fiber cabling, rack types and capacities, etc.).
• Experience with macOS and iOS is a plus.
• Understanding of standard networking protocols and components such as HTTP, DNS, TCP/IP, Subnetting.
• Highly experienced with scripting; Bash and Python preferred.
• Knowledge of Puppet, Ansible, or other configuration management tools.
• Familiarity with Git or other source control systems.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development programs