Citizens Bank
posted 2 months ago
As the Manager of Site Reliability Engineering (SRE) at Citizens, you will play a critical role in ensuring the performance, reliability, and scalability of our systems. Leveraging the principles of Site Reliability Engineering pioneered by Google, you will lead a team of talented engineers in implementing best practices for application performance monitoring, toil reduction, and system stability. Your focus will extend to both complex cloud-based and on-premises applications, ensuring high system uptime and availability. Collaboration with other SRE teams, departments, and business units across the organization will be essential to achieving our goals. In this role, you will engage in deep discussions with technologists to understand the intricacies of our systems and discuss strategic, long-term goals to drive innovation and growth. Your experience with AWS and Azure technologies, as well as proficiency in industry-standard tools, will be crucial for success. You will be responsible for developing and implementing strategies for application performance monitoring, proactively identifying and resolving performance bottlenecks, and driving initiatives to reduce toil and automate repetitive tasks. This will allow your team to focus on high-impact projects that improve system reliability and scalability. You will also establish and enforce best practices for incident management, post-mortem analysis, and continuous improvement, ensuring that lessons learned are applied to prevent future outages. Implementing robust monitoring and alerting systems using tools like Data Dog, ELK, and Open Telemetry will be part of your responsibilities, with a focus on meeting or exceeding defined service level objectives (SLOs) and service level agreements (SLAs). Your leadership will foster collaboration and knowledge sharing with other SRE teams and departments across the organization, leveraging their expertise and resources to drive improvements in system reliability and performance.