Truist Financial - Raleigh, NC
posted 4 months ago
The Software Engineering - Production Support Manager at Truist Bank is a pivotal role responsible for leading a team that provides technology solutions to meet business needs while ensuring compliance with risk and operational requirements. This position involves managing a team of full-time employees and contractors who deliver 24/7 production support for various banking applications. The manager will leverage emerging technologies and automation to enhance business efficiencies and support enterprise transformation initiatives. The role requires a comprehensive understanding of systems engineering, project management, and software development methodologies, particularly Agile, to guide the team in delivering high-quality software solutions. In this role, the manager will interface with developers, product owners, and third-party vendors to ensure effective communication and collaboration. They will oversee the planning, design, engineering, testing, and deployment of application projects, adapting plans to meet operational challenges and ensuring adherence to change management policies. The manager will also be responsible for maintaining a robust risk profile by proactively identifying risks and implementing necessary mitigations. This position requires strong leadership skills, as the manager will conduct performance reviews, provide coaching, and manage hiring and disciplinary actions within the team. The ideal candidate will possess a blend of technical expertise and business acumen, enabling them to translate strategic planning into actionable software and data management solutions. They will be expected to lead complex projects with significant risk exposure and to communicate effectively with executive-level stakeholders. The role also emphasizes the importance of fostering a culture of continuous improvement and innovation within the team, ensuring that the organization remains competitive in the rapidly evolving financial services landscape.