Software Field Application Engineer

Hitachi - Farmington Hills, MI

Full-time - Mid Level

Farmington Hills, MI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Software Field Application Engineer at Hitachi Astemo Americas Inc. is responsible for providing customer support and acting as the main interface between customers and the company. This role involves assisting customers with Hitachi's products from the program kickoff to launch and post-production support, focusing on software release and troubleshooting issues in various environments.

Responsibilities

• Provide on-site support for customers, including software flashing and debugging issues on customer benches or vehicles.
• Conduct meetings with customers to understand their requirements and how they integrate with our software design.
• Build and improve relationships with key customer contacts to enhance customer satisfaction and understand future needs.
• Lead resolution of customer-reported issues by coordinating with the design engineering team and providing weekly status updates to customers.
• Create 8D/5D and Root cause documentation for reported issues.
• Facilitate communication between customers and Hitachi's internal teams, including design engineering, logistics, and QA.
• Support customer field trips and assist with software baseline creation, software release, and integration testing.
• Coordinate meetings for design reviews or customer issues.

Requirements

• 7+ years of experience in designing and coding embedded software using C.
• 2+ years of experience as a field application engineer or in a customer support role.
• Experience with microcontrollers, specifically 32-bit automotive multi-core micros such as Renesas E2x/RH850, Infineon Aurix TCxx, and NXP MPC55xx.
• Proficiency with software development tools including Lauterbach T32 debuggers, CAN development tools, and in-circuit debuggers.
• Familiarity with test equipment such as oscilloscopes, multimeters, and logic analyzers.
• Knowledge of communication protocols including CAN, CANFD, LIN, SENT, and Ethernet.
• Experience in application domains like Powertrain, Automatic Transmission Controls, and Engine Control.

Nice-to-haves

• Experience with HIL systems and measurement & calibration tools.
• Strong verbal and written communication skills in English.
• Ability to work independently with minimal direction.