Hitachi - Farmington Hills, MI
posted about 2 months ago
As a Software Field Application Engineer at Hitachi Astemo Americas Inc, you will play a crucial role in providing customer support and ensuring the successful integration of Hitachi's products into customer applications. This position requires you to be the primary interface for customers from the initial program kickoff through to product launch and post-production support. Your responsibilities will primarily focus on software release management and troubleshooting customer issues, whether in a bench environment or directly within customer vehicles. In this role, you will be expected to provide on-site support as needed, which may include flashing software or debugging issues on customer benches or vehicles. You will conduct meetings with customers to gather their requirements and understand the scope of their application functionalities, ensuring that these details are communicated effectively to all relevant stakeholders. Building and maintaining strong relationships with key customer contacts will be essential to enhance customer satisfaction and anticipate future needs. You will lead the resolution of all customer-reported issues, coordinating with the design engineering team to ensure timely solutions. Regular communication with customers regarding the status of open issues will be a key part of your responsibilities, including the creation of 8D/5D and root cause documentation. Additionally, you will facilitate communication between customers and various internal teams at Hitachi, such as design engineering, logistics, and quality assurance. Supporting customer field trips and assisting with software baseline creation, software release, and integration testing will also be part of your duties. You will coordinate meetings for design reviews and address customer issues, ensuring a collaborative approach to problem-solving.