Software Implementation Manager

$142,249 - $163,869/Yr

Moffatt & Nichol - Norfolk, VA

Full-time - Mid Level

Norfolk, VA

Professional, Scientific, and Technical Services

About the position

Moffatt & Nichol is seeking a Software Implementation Manager to join our IT team, specializing in the deployment and integration of various software packages across the firm. This role is crucial in managing software implementations that range from small-scale projects to comprehensive ERP systems, ensuring that all implementations align with organizational needs and technical requirements. The Software Implementation Manager will be responsible for overseeing the entire implementation process, which includes system evaluation, specification, configuration, data migration, customization, and troubleshooting technical issues. In this position, the Software Implementation Manager will lead cross-functional teams to ensure seamless integration of software systems, providing technical expertise to optimize system functionality. The role requires collaboration with key stakeholders to identify integration requirements and design solutions that ensure data integrity and workflow continuity. The manager will assess the compatibility of software solutions with existing systems, develop integration strategies, and work closely with internal IT teams and external vendors to implement and test these solutions. Additionally, the Software Implementation Manager will provide ongoing support and maintenance for integrated systems, monitor data flows, troubleshoot issues, and implement enhancements to optimize performance and reliability. Documentation of integration processes and configurations is essential to support knowledge transfer and future system enhancements. The manager will also be responsible for leading, coordinating, training, and mentoring a small team of Business System Specialists, ensuring that projects are effectively managed and executed.

Responsibilities

• Lead end-to-end implementation projects for software systems, including project planning, requirements gathering, configuration, testing, training, deployment, and integrations with existing software in use at the firm.
• Collaborate with key stakeholders to identify integration requirements and design solutions that seamlessly connect systems with existing software applications, ensuring data integrity and workflow continuity.
• Assess the compatibility of software solutions with existing systems, identifying potential integration points, data mapping requirements, and technical dependencies.
• Develop and implement integration strategies, leveraging middleware tools, APIs, and custom development as needed to facilitate data exchange and synchronization between disparate systems.
• Collaborate with internal IT teams and external vendors to implement and test integration solutions, ensuring adherence to technical standards, security protocols, and performance requirements.
• Provide ongoing support and maintenance for integrated systems, monitoring data flows, troubleshooting issues, and implementing enhancements as needed to optimize performance and reliability.
• Document integration processes, configurations, and dependencies, maintaining comprehensive documentation to support knowledge transfer and future system enhancements.
• Stay abreast of emerging technologies and best practices in integration architecture, sharing insights and recommendations with internal stakeholders to inform strategic decision-making.
• Provide leadership, coordination, training and mentoring of their team.
• Manage the Business Systems team to coordinate and direct their projects.

Requirements

• Bachelor's degree in computer science, Information Systems, Engineering, or related field; required
• 10+ years of experience in software implementation, with a focus on ERP level systems such as SAP, Oracle, or Microsoft Dynamics; required
• A minimum of 6 years of team leadership/management of staff; required
• Proven track record of successfully leading both large-scale and small-scale implementation projects, including integrations with existing software applications.
• Deep understanding of integration principles, methodologies, and tools, with hands-on experience implementing integrations between ERP systems and third-party applications.
• Strong analytical and problem-solving skills, with the ability to diagnose complex integration issues and develop effective solutions.

Nice-to-haves

• Familiarity with Deltek, Dynamics, Workday, Newforma, PowerBI, Cinchy, BST, ADP or similar systems; preferred

Benefits

• Base salary range of $142,249 to $163,869 based on experience and qualifications.