Software Implementation Project Coordinator

Universal Accounting Software - Edgewater, NJ

Full-time

Edgewater, NJ

Publishing Industries

About the position

CAVU ERP is looking for a highly skilled Software Implementation Project Coordinator to join our team in Edgewater, New Jersey. This role is pivotal in coordinating and managing the implementation of our software, CAVU ERP, for new clients. The successful candidate will be responsible for overseeing project timelines, facilitating communication among stakeholders, and ensuring a seamless transition from project kickoff to post-Go Live support. As the key liaison between clients, the technical team, and internal stakeholders, you will play a crucial role in ensuring that projects are delivered on time and meet the highest standards of quality. In this position, you will be tasked with scheduling and managing various meetings, including Kickoff Meetings, training sessions, and post-Go Live meetings. You will also be responsible for issuing and managing Basecamp project plans for new clients, updating and maintaining Support Subscriber Lists to ensure continuity in client support, and organizing reports based on Weekly Status Meetings. Monitoring project timelines, tracking deliverables, and ensuring timely project completion will be essential aspects of your role. You will need to recognize when projects are off schedule and collaborate with management and the implementation team to resolve any issues that arise. Regular communication is key in this role, as you will provide status updates to clients and internal leadership, ensuring that everyone is informed of project progress. Additionally, you will ensure that training materials are current and effectively distributed to clients. The position may also require you to perform additional tasks as needed to support the implementation process and enhance client satisfaction.

Responsibilities

• Schedule and manage Kickoff Meetings, training sessions, and post-Go Live meetings
• Issue and manage Basecamp project plans for new clients
• Update and maintain Support Subscriber Lists for client support continuity
• Organize and issue reports based on Weekly Status Meetings
• Monitor project timelines, track deliverables, and ensure timely project completion
• Recognize projects that are off schedule and collaborate with management and the implementation team to resolve issues
• Provide regular status updates to clients and internal leadership
• Ensure that training materials are up-to-date and distributed to clients
• Perform additional tasks as needed

Requirements

• Extensive experience managing cross-functional teams and fostering client relationships
• Exceptional verbal and written English communication skills
• Highly organized with the ability to manage multiple tasks in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills with a knack for simplifying complex issues
• Strong interpersonal skills: proven ability to build strong client relationships and become a trusted partner
• Creative thinker who can adapt quickly and apply critical thinking to diverse situations
• Proven ability to build strong client relationships and become a trusted partner
• Ability to work independently, delivering high-quality work with speed and accuracy
• Strong team player who seeks support when needed and provides assistance to others
• Proficient in Microsoft Office suite
• Experience managing workstreams across multiple projects
• Must have prior experience with ERP or accounting software

Benefits

• Pleasant work environment
• Friendly staff
• Salary commensurate with experience
• Generous benefits