Yinzcam - Pittsburgh, PA
posted 3 months ago
The Software Implementation Project Manager role is a critical position within our organization, focusing on translating customer requirements into actionable user stories. This position is designed for a self-motivated individual who thrives in a fast-paced environment and is capable of managing multiple projects simultaneously. As a contractor for a duration of six months, you will report directly to the CEO and play a pivotal role in ensuring that customer requests are effectively tracked and delivered. This is a writing-heavy and organization-heavy role that requires a strong technical understanding of our products, although coding is not a requirement. You will need to quickly grasp the technical details of our offerings and author user stories based on your understanding of engineering and system details. In this position, you will be responsible for reviewing all customer communication channels daily, raising JIRA tickets for all customer requests, and authoring user stories and acceptance criteria as requests come in. You will also perform a first level of user-acceptance testing for all customer deliveries and track the delivery and progress of all customer requests on a daily basis. Communication is key, as you will be expected to update customers on the status of their requests regularly. Additionally, you will learn the YinzCam Content Management System (CMS) independently and quickly, enabling you to make necessary changes as required by the customer. This role is customer-centric, requiring you to debug customer issues, identify root causes, and create JIRA tasks for resolution. Overall, this position is ideal for someone who is organized, detail-oriented, and has a passion for delivering exceptional customer service in the sports industry. You will be working in an office environment in Pittsburgh, PA, and will need to be available for non-traditional hours, including weekends and holidays, to accommodate the schedules of sports teams.