Software Implementation Project Manager- Jarvis

Henry Schein One - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

10,001+ employees

About the position

At Henry Schein ONE, we prioritize a culture of respect, kindness, and creativity, fostering an environment where every team member can shine. Our commitment to diversity and individuality is at the core of our operations, allowing us to thrive as global industry leaders. We believe that each person brings unique contributions that enhance our collective success. Our culture encourages passion, autonomy, and purpose, ensuring that every employee feels valued and empowered. We also emphasize the importance of work-life balance, supported by various wellness benefits and team engagement activities, including our Henry Schein Cares programs. If you are looking for a workplace that values your contributions and supports your growth, we invite you to apply and join our dynamic team.

Responsibilities

• Plan, lead, organize and control projects from beginning to end.
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
• Set appropriate customer expectations.
• Ensure timely and effective customer service expectations are met and/or exceeded at all times.
• Manage multiple/simultaneous implementation projects.
• Resolve advanced customer escalations.
• Track all correspondence and completed tasks to provide accurate record of account/project history.
• Professionally establish strong working relationships with other people and teams.
• Recognize and provide input into process improvement.
• May participate in special projects or other duties as assigned.
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals.

Requirements

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
• Proven professional experience with both client/server and cloud based (SaaS) applications and services.
• Proven professional experience with regulatory compliance and requirements including HIPAA.
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations.

Nice-to-haves

• Practice management software and services including Henry Schein solutions experience preferred.
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.) preferred.

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities