Zimmerman Advertising - Fort Lauderdale, FL
posted 3 months ago
The Software Operations Specialist at Zimmerman Advertising plays a crucial role in optimizing the agency's software systems to enhance operational efficiency. This position involves administering various software applications, troubleshooting user issues, and maintaining comprehensive documentation of workflows and processes. The Specialist is tasked with creating reports, developing training materials, and proactively communicating project statuses to ensure that all teams are well-supported in leveraging technology effectively. The role requires a proactive approach to identify opportunities for process improvements and to ensure that the agency's software systems are utilized to their fullest potential. In this position, the Specialist will master various software programs, including Mediaocean, Adobe Workfront, Smartsheets, Airtable, Microsoft Dynamics 365, and proprietary systems. Staying updated on new features, enhancements, fixes, and support issues is essential. The Specialist will troubleshoot user-reported issues, manage cases with software support teams until resolution, and track open cases, needed fixes, builds, and deployment timelines. Additionally, they will maintain records of software enhancement requests and distribute release notes and relevant upgrade information internally. The Specialist will also provide software support for new employees and client accounts, manage employee access to software programs with appropriate approvals, and collaborate with the IT team to address connection failures between accounting and media software. Training finance teams on maintaining finance administration functions is another critical aspect of this role. Furthermore, the Specialist will learn and utilize media, production, and finance reporting tools to create and update reports as needed, generating monthly reports across agency departments. Understanding agency processes to enhance collaboration and information dissemination is vital, as is developing workflow and process documentation for new processes, software releases, and automations. The Specialist will create training materials, record videos, and conduct training sessions, while also staying informed about competitive software enhancements and features. Identifying recurring user errors and coordinating training with the SVP and Product Managers will be part of their responsibilities, along with suggesting process improvements and potential automations for efficiency.