Concentrix - Baton Rouge, LA
posted 5 months ago
As a Software QA Analyst at Concentrix, you will play a crucial role in ensuring that our products meet the highest quality standards throughout their development lifecycle. This position is integral to our Concentrix Catalyst team, which focuses on enhancing customer experience through innovative technology and strategic consulting. You will be responsible for performing Quality Assurance testing on Salesforce applications, including functional testing, business flows, and report verification. Your expertise will be essential in writing and executing SQL scripts on Oracle or SQL Server databases, as well as creating and enhancing test cases and scenarios that encompass all modules and deliverables for new products. In this role, you will develop detailed test scripts based on product requirements and collaborate with teams across different geographical locations. You will also have hands-on experience in automation testing using tools like Selenium, and you will be expected to script test cases in various programming languages. Your responsibilities will include diligently following testing process guidelines, managing defect tracking, and ensuring that all identified issues are resolved before product launch. You will also conduct audit inspections and review project documentation to ensure compliance with business rules and change requests. Additionally, you will assist in defining IT quality process standards and recommend best practices. You will monitor testing sign-off points to ensure that products are ready for launch and build a comprehensive functional and regression suite to test product features. Your role will also involve investigating and recommending process improvements to enhance system development deliverables and quality processes. You will work closely with Test Management and Product Management to develop reasonable quotes and timeline estimates, while maintaining quality benchmarks throughout the testing phase. Familiarity with various business practices for product development will be essential, as you will suggest improvements to existing processes and establish strong working relationships with all team members involved in product development.