Concentrix - Baton Rouge, LA

posted 5 months ago

Full-time - Mid Level
Baton Rouge, LA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Software QA Analyst at Concentrix, you will play a crucial role in ensuring that our products meet the highest quality standards throughout their development lifecycle. This position is integral to our Concentrix Catalyst team, which focuses on enhancing customer experience through innovative technology and strategic consulting. You will be responsible for performing Quality Assurance testing on Salesforce applications, including functional testing, business flows, and report verification. Your expertise will be essential in writing and executing SQL scripts on Oracle or SQL Server databases, as well as creating and enhancing test cases and scenarios that encompass all modules and deliverables for new products. In this role, you will develop detailed test scripts based on product requirements and collaborate with teams across different geographical locations. You will also have hands-on experience in automation testing using tools like Selenium, and you will be expected to script test cases in various programming languages. Your responsibilities will include diligently following testing process guidelines, managing defect tracking, and ensuring that all identified issues are resolved before product launch. You will also conduct audit inspections and review project documentation to ensure compliance with business rules and change requests. Additionally, you will assist in defining IT quality process standards and recommend best practices. You will monitor testing sign-off points to ensure that products are ready for launch and build a comprehensive functional and regression suite to test product features. Your role will also involve investigating and recommending process improvements to enhance system development deliverables and quality processes. You will work closely with Test Management and Product Management to develop reasonable quotes and timeline estimates, while maintaining quality benchmarks throughout the testing phase. Familiarity with various business practices for product development will be essential, as you will suggest improvements to existing processes and establish strong working relationships with all team members involved in product development.

Responsibilities

  • Perform Quality Assurance testing of Salesforce applications (functional, business flows, Reports testing)
  • Write and execute SQL scripts on Oracle database (or SQL Server database)
  • Create/enhance test cases/scenarios incorporating all modules and deliverables for new product
  • Develop detailed test scripts encompassing all deliverables and modules defined in the product requirements
  • Collaborate with teams from different geographical locations
  • Test SFDC, SFMC, and EA modules in Salesforce
  • Conduct automation testing using Selenium or other automation tools and script test cases using any language
  • Follow Testing process guidelines for test execution, defect tracking, and test sign-off
  • Develop and maintain metrics to monitor quality in the development process
  • Maintain and monitor project rework logs/defects to ensure identified issues are resolved prior to program launch
  • Perform audit inspections and review project documentation throughout the development lifecycle
  • Assist in defining IT quality process standards and recommend IT Quality Best Practices
  • Monitor testing sign-off points to ensure product readiness for launch
  • Build a comprehensive functional & regression suite to test product features
  • Investigate, evaluate, and recommend process improvements to system development deliverables and quality processes
  • Work with Test Management/Product Management to develop and maintain reasonable quotes and timeline estimates
  • Monitor & Maintain quality benchmarks for the product during testing
  • Familiarize with various business practices for Product development and suggest improvements
  • Help in User Acceptance Testing
  • Support Go-Live, after Go-Live testing, and regular maintenance testing to support the product

Requirements

  • Bachelor of Arts or Bachelor of Science degree from a college or university (4 yr program) or Equivalent Experience
  • Minimum 4 years of Quality Assurance experience in Business Applications in a Product development setting
  • Hands-on experience in testing web applications, report verification, and validation
  • Strong experience with backend testing and data validation on databases
  • Hands-on experience in automation testing using Selenium or other automation tools
  • Familiarity with Software Testing Life Cycle and Software Development Life Cycle methodology
  • Ability to use Relational Database concepts in Oracle/SQL Server database
  • Hands-on experience in writing SQL scripts

Nice-to-haves

  • Experience in testing Salesforce applications
  • Knowledge of various testing frameworks such as Linear Automation Framework, Modular Based Testing Framework, Library Architecture Testing Framework, Data-Driven Framework, Keyword-Driven Framework, Hybrid Testing Framework

Benefits

  • Private medical plans
  • Great compensation package
  • Retirement savings plans
  • Paid learning days
  • Flexible workplaces
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