Software QA Analyst

Concentrix - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Software QA Analyst at Concentrix, you will play a crucial role in ensuring that our products meet the highest quality standards throughout their development lifecycle. This position is integral to our Concentrix Catalyst team, which focuses on enhancing customer experience through innovative technology and strategic consulting. You will be responsible for performing Quality Assurance testing on Salesforce applications, including functional testing, business flows, and report testing. Your expertise in writing and executing SQL scripts on Oracle or SQL Server databases will be essential in validating backend processes and ensuring data integrity. In this role, you will create and enhance test cases and scenarios that encompass all modules and deliverables for new products. You will develop detailed test scripts based on product requirements and diligently follow testing process guidelines for execution, defect tracking, and test sign-off. Your ability to work collaboratively with teams across different geographical locations will be vital as you lead the tracking, analysis, and resolution of potential problems identified in the product. You will also be involved in automation testing, utilizing tools such as Selenium, and will be expected to script test cases using various programming languages. Your experience with different testing frameworks, including Linear Automation, Modular Based Testing, and Data-Driven Frameworks, will help you build a comprehensive functional and regression suite to test product features. Additionally, you will assist in User Acceptance Testing and support Go-Live and post-Go-Live testing to ensure the product's success in the market. At Concentrix, we are committed to fostering a remote-first work environment that empowers our employees to thrive. We offer a range of benefits to support your professional growth and well-being, making this an exciting opportunity to join a leading global solutions company that is redefining customer experience.

Responsibilities

• Perform Quality Assurance testing of Salesforce applications (functional, business flows, Reports testing)
• Write and execute SQL scripts on Oracle database (or SQL Server database)
• Create/enhance test cases/scenarios incorporating all modules and deliverables for new product
• Develop detailed test scripts encompassing all deliverables and modules defined in the product requirements
• Collaborate with teams from different geographical locations
• Test SFDC, SFMC, and EA modules in Salesforce
• Conduct automation testing using Selenium or other automation tools
• Follow Testing process guidelines for test execution, defect tracking, and test sign-off
• Develop and maintain metrics to monitor quality in the development process
• Maintain and monitor project rework logs/defects to ensure identified issues are resolved prior to program launch
• Perform audit inspections and review project documentation throughout the development life cycle
• Assist in defining IT quality process standards and recommended IT Quality Best Practices
• Monitor testing sign-off points to ensure product readiness for launch
• Build a comprehensive functional & regression suite to test product features
• Investigate, evaluate, and recommend process improvements to system development deliverables and quality processes
• Work with Test Management/Product Management to develop and maintain reasonable quotes and timeline estimates
• Monitor & maintain quality benchmarks for the product during testing
• Familiarize with various business practices for Product development and suggest improvements
• Establish and maintain good working relationships with all groups and team members involved in product development
• Help in User Acceptance Testing
• Support Go-Live, after Go-Live testing, and regular maintenance testing to support the product

Requirements

• Bachelor of Arts or Bachelor of Science degree from a college or university (4 yr program) or Equivalent Experience
• Minimum 4 years of Quality Assurance experience in Business Applications in a Product development setting
• Hands-on experience in testing web applications, report verification, and validation
• Strong experience with backend testing and data validation on databases
• Hands-on experience in automation testing using Selenium or other automation tools
• Familiarity with Software Testing Life Cycle and Software Development Life Cycle methodology
• Ability to use Relational Database concepts in Oracle/SQL Server database
• Hands-on experience in writing SQL scripts

Nice-to-haves

• Experience in testing Salesforce applications
• Knowledge of various testing frameworks such as Linear Automation Framework, Modular Based Testing Framework, and Data-Driven Framework

Benefits

• Private medical plans
• Great compensation package
• Retirement savings plans
• Paid learning days
• Flexible workplaces