Software Quality Assurance Test Manager (Remote in Central/Eastern Regions)

$120,000 - $150,000/Yr

Keystone Peer Review Organization - Raleigh, NC

Full-time - Manager

Remote - Raleigh, NC

Professional, Scientific, and Technical Services

About the position

Join Acentra Health as a Software Quality Assurance Test Manager, where you'll lead a dynamic team committed to ensuring excellence in software quality. In this pivotal role, you'll drive best practices to support and maintain a zero-defect production environment, pushing the boundaries of innovation to deliver high-quality solutions that align with our business objectives. Your leadership will be key in fostering continuous improvement and achieving quality-driven success across the organization.

Responsibilities

• Lead and oversee the daily management of the Software Quality Assurance (SQA) team, providing guidance with minimal supervision and ensuring consistent quality across all projects.
• Manage the end-to-end SQA process, utilizing best practices, metrics, and executive-level dashboards to track performance, quality, and release readiness.
• Leverage reusable frameworks to organize and manage test plans and artifacts, ensuring comprehensive coverage and documentation.
• Collaborate with cross-functional teams to implement scalable business frameworks, refining test scenarios and identifying missed requirements to improve outcomes.
• Drive continuous improvement, proactively addressing defects before production and guiding the team in developing detailed, traceable test plans and scripts aligned with business goals.
• Lead test automation efforts, providing strategic direction and ensuring the adoption of automation practices that enhance efficiency and accuracy.
• Support UAT efforts, managing defects and ensuring timely resolution, while escalating risks and collaborating with senior management to mitigate issues.
• Ensure strict adherence to controls, standards, and methodologies, reviewing and approving all test deliverables for quality and timely completion.
• Apply in-depth SQA methodologies to adapt testing plans as needed, aligning efforts with business strategy and future needs.
• Optimize team resources, balancing people, tools, and technology to meet project demands and deliver results while aligning testing efforts with long-term business objectives.
• Engage with customers, analyzing their needs to ensure testing solutions meet business goals and delivering presentations on quality metrics to showcase the team's commitment to excellence.
• Stay ahead of industry trends and new technologies, integrating innovations into the SQA process to maintain a cutting-edge approach.
• Ensure compliance with CMMI standards, representing the team in evaluations and actively seeking feedback to drive continuous improvement.
• Recruit, retain, and mentor top talent, fostering a high-performance culture of learning and knowledge sharing within the SQA team.
• Manage performance evaluations and development plans, ensuring KPIs are met and collaborating with HR on development initiatives.
• Oversee administrative functions, including recruitment, training, performance reviews, goal-setting, timekeeping, and disciplinary actions.
• Mentor and guide the team, offering support to ensure professional growth and alignment with team objectives.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• 8-10 years of experience in Software Quality Assurance, including 3+ years in a leadership or management role at large, complex organizations managing centralized or matrixed teams.
• Proven experience with test automation tools, particularly Selenium, with hands-on expertise in designing automation frameworks and processes to meet organizational objectives.
• Demonstrated ability to design, implement, and evolve QA methodologies for both waterfall and agile (e.g., Scrum, Kanban) software development life cycles.
• In-depth knowledge of the software development life cycle (SDLC) and software quality assurance life cycle (STLC), with a strong understanding of best practices.
• Strong leadership and people management experience, including mentoring, coaching, and managing performance.
• Healthcare industry experience is highly preferred, demonstrating an understanding of regulatory requirements and challenges in this sector.
• Expertise in industry-standard QA tools such as JIRA, Jenkins, Rational Quality Manager, and HP Quality Centre.
• Demonstrated proficiency in data analytics tools; Tableau, Microsoft Power BI, and Cognos Analytics, with the ability to leverage data effectively for performance insights.
• Strong working knowledge of QA best practices and industry standards, ensuring alignment with industry-leading methodologies.
• Proficient in Microsoft Word, Excel, Visio, and Project, with a solid understanding of other Microsoft Office applications.
• Experience with collaboration tools such as SharePoint, Webex, and Skype, ensuring smooth team communication and documentation.
• Test Manager Certification or Project Management Professional (PMP) Certification is preferred.

Nice-to-haves

• Test Manager Certification
• Project Management Professional (PMP) Certification

Benefits

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts