Software Support Engineer

$100,000 - $115,000/Yr

Ticket Manager - Calabasas, CA

Full-time - Entry Level

Calabasas, CA

Professional, Scientific, and Technical Services

About the position

TicketManager is seeking a motivated full-stack developer to join our team as a Software Support Engineer. This position offers significant opportunities for learning and growth as a developer. As a key member of our Technology team, you will contribute cross-departmentally to create web pages that combine compelling design with current technologies. The ideal candidate will be proactive, possess a strong curiosity, and have a desire to ideate and explore new features to enhance user experiences. You will participate in discussions about product ideation, proof-of-concepts, and provide feedback on ideas. This role is in-office, Monday to Friday.

Responsibilities

• Develop and maintain web-based applications on AWS, using PHP, Node.js, ColdFusion, and Java
• REST API development on our External and Internal APIs
• Respond to requests and questions about how our application works, including verification and debugging for features and functionality
• Work through the entire web application development life cycle from requirements to delivery and post-launch support
• Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
• Keep abreast of new trends and best practices in web development
• Be available during regular hours as well as off-hours depending on project needs

Requirements

• Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
• 3+ years of frontend and backend application development experience
• In-depth knowledge of at least one of the following, and the capacity to learn the others: Object-oriented PHP with Symfony or other similar PHP Frameworks, Node.js, ColdFusion or Lucee, Salesforce(.com) Development, Java
• Hands-on experience using Git, Github, or other similar source code version control systems
• Hands-on experience with SQL schema design, and Design Patterns desirable
• Experience with MySQL or similar relational databases
• An understanding of JavaScript fundamentals including DOM manipulation
• Experience with AWS, GCP, or Azure
• Creative and efficient problem solver
• Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences

Benefits

• $100,000k - $115,000k base salary
• Bonus Eligibility
• Company Stock
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Quarterly Live Event Credit
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.6 out of 5 Glassdoor rating