Tyler Technologies - Yarmouth, ME
posted 20 days ago
Full-time - Entry Level
Yarmouth, ME
Professional, Scientific, and Technical Services
About the position
The Software Support Specialist - Data & Insights Solutions at Tyler Technologies is a pivotal role focused on providing expert support for clients using a cloud-based data-as-a-service platform. This position involves troubleshooting technical issues, collaborating with internal teams, and ensuring clients receive effective solutions to enhance their data analytics and reporting capabilities. The role emphasizes consultative problem-solving and strategic thinking to improve operational efficiency and client satisfaction.
Responsibilities
- Screen and triage incoming support tickets, identifying themes and urgent issues.
- Analyze and troubleshoot technical problems reported by clients and internal partners.
- Collaborate with engineering teams to diagnose and resolve complex client issues.
- Document solutions and guidance for future reference and team benefit.
- Support live training sessions for clients, addressing questions and concerns in real-time.
- Develop ETL solutions to automate client data workflows and improve efficiency.
- Proactively identify gaps in documentation and operational processes to enhance team performance.
Requirements
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Experience with data analytics and reporting solutions.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Familiarity with cloud-based data platforms and data workflows.
Nice-to-haves
- Experience in a customer support role within a technology or software company.
- Knowledge of government data management practices.
- Familiarity with SQL or similar query languages.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Flexible scheduling options
- Professional development opportunities
- Paid holidays and vacation time
