Software Systems Engineer

$114,400 - $124,800/Yr

Allegis Group - Anaheim, CA

Full-time - Mid Level

Anaheim, CA

10,001+ employees

Administrative and Support Services

About the position

The Software Systems Engineer is responsible for maintaining various applications for client departments, including application upgrades, patch maintenance, and other related activities. This role involves developing and maintaining applications and interfaces to support client initiatives, gathering business requirements, and documenting specifications for application development. The engineer will also provide production support, troubleshoot issues, and coordinate with various teams to ensure quality service delivery.

Responsibilities

• Maintain various applications for client departments including application upgrade, patch maintenance and other related maintenance activities.
• Develop and maintain related applications and interfaces in support of client departments' initiatives.
• Gather business requirements and document specifications for development of application, reports and interfaces.
• Implement and enforce processes for application migration, testing and support maintenance.
• Provide production support for clients business applications, technical environments and interfacing systems by assisting or interacting with peers and users in troubleshooting issues, change implementation and support maintenance.
• Prioritize and assign target completion dates for fixes and change orders in concurrence with application users and team members.
• Follow existing business processes and operational guidelines when supporting the business application users, vendors and maintenance activities such as escalation of issue/system downtime, change order implementation, perform root cause analysis, apply patch, etc.
• Work with various groups such as the Network Team, Hosting Team and Workplace Services Team in delivering quality and timely services/deliverables.
• Lead and coordinate various technical and/or functional support teams in new project initiatives and in resolving issues.
• Follow through on project development/production issues and customer inquiries to ensure resolution and proper root-cause analysis in order to provide quality and timely service delivery.
• Coordinate with client staff, applications and software vendors in terms of business applications support, technical environment incidents and issue resolution.
• Support the clients 24x7 business operations and be available onsite during the client business hours.

Requirements

• College degree preferably in the fields of Computer Science or Computer Engineering.
• Proven applications developer hands-on experience using C#, .NET, Java or any object-oriented programming language.
• Experience in applications maintenance/operations, version upgrades and system implementation.
• Working experience in providing production support or maintaining business systems including diagnosing, troubleshooting and resolving related issues or incidents.
• Experience working with Microsoft Windows and Linux environments.
• Working experience in maintaining reports using third-party tools such as PowerBI, Tableau or any other industry equivalent tool.
• Working experience or exposure in using Microsoft products such as Sharepoint, Visio, Power Apps, etc.
• Good problem solving, troubleshooting and issue resolution, organization and planning skills.
• Knowledgeable with any relational databases such as MS SQL Server and/or Oracle databases.
• Hands-on programming experience using SQL, PL/SQL or any other equivalent versions.
• Ability to multi-task and provide off-hours support for production related business applications issues/incidents and/or technical environment support.
• Excellent verbal communications, interpersonal skills and technical writing skills.
• Ability to train business application users and be able to develop technical documentation.
• Experience acting as the primary contact in dealing with client and vendor requests.
• Ability to lead projects and/or technical related initiatives.
• Ability to learn quickly and adapt to multi-platform technical environment.
• Willingness to go through the clients security clearance process.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)