SOG Process Improvement Analyst III

Unclassified - Cincinnati, OH

Full-time

Cincinnati, OH

About the position

This position is responsible for the strategic development and execution of key initiatives aimed at optimizing business performance, enhancing customer experience, and improving operational aspects of Central Operations. The role involves analyzing, recommending, and implementing initiatives that drive improved business performance and customer satisfaction.

Responsibilities

• Identify, design, implement, and monitor Lean (process improvement) activities to achieve breakthrough goals.
• Focus on revenue enhancement, loss mitigation, productivity enhancement, quality improvement, and enhanced customer experience.
• Obtain buy-in from executive project sponsors regarding mission, vision, strategy, and approach.
• Develop strategic partnerships with business units to build knowledge of the business line, including business plans, products, processes, expenses, and revenue streams.
• Develop detailed project plans, work assignments, target dates, and other aspects of assigned projects.
• Ensure that all resources assigned to the project have the necessary tools and information to perform their tasks.
• Evaluate project risks, changes, and issues, including developing contingency plans and process alternatives.
• Provide analysis to process improvement activities by measuring productivity results that translate to financial benefits.
• Function as a liaison between the line of business and enabling functional areas throughout the project life cycle.
• Report regularly on progress against established project plans.
• Ensure that projects are executed in a manner that maximizes integrity and effectiveness.
• Perform project audits when required and monitor issues between projects to resolve conflicts.
• Manage and coordinate major systems and business projects, providing tactical and strategic input.
• Provide technical expertise and drive process improvement initiatives to achieve measurable productivity results.
• Execute projects for customer experience initiatives and problem prevention/resolution initiatives to improve customer experience index.
• Influence leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Lead and monitor design and execution of key process improvement and customer experience initiatives to achieve Performance Plan objectives.
• Maintain a moderate understanding of Central Operations and all supported businesses.
• Establish a climate that encourages open communication and idea exchange among team members.
• Support innovation across Central Operations and Lean Six Sigma Yellow Belt certification across the Bancorp.
• Conduct industry research and make recommendations to Strategic Optimization leadership for process improvements.
• Design, implement, analyze, monitor, or support special projects that integrate with key business objectives.
• Coach peers and assist with the development of associates on the team.

Requirements

• Strong analytical skills to assess business performance and customer experience.
• Experience in process improvement methodologies, particularly Lean and Six Sigma.
• Ability to develop and manage project plans and timelines effectively.
• Excellent communication skills to influence and collaborate with stakeholders at all levels.
• Experience in project management and risk evaluation.
• Technical expertise in process improvement and customer experience initiatives.

Nice-to-haves

• Experience in coaching and developing team members.
• Familiarity with Central Operations and related business processes.
• Knowledge of industry best practices for process improvement.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities