Solution Architect, ALM (Sales Engineer)

$134,500 - $179,300/Yr

Iron Mountain - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

Warehousing and Storage

About the position

Iron Mountain is seeking a highly skilled and motivated Solutions Architect to join our Asset Lifecycle Management Business Unit. As a Solutions Architect, you will be at the forefront of driving innovation and designing cutting-edge solutions to address the unique challenges faced by our valued clients. If you are a creative problem solver with a passion for technology and a track record of delivering exceptional results, we invite you to be a key player in shaping the future of our client's success. Join us in creating a positive impact and driving business growth through transformative solutions. In this role, you will engage with clients to understand their requirements and challenges, collaborating with sales and account management teams to develop comprehensive technical and service solutions that align with their business objectives. You will maintain a presence with customers, participate in customized demonstrations, conduct detailed discovery, perform business process analysis, manage technical projects, and develop large RFP responses. Your responsibilities will also include creating detailed architectural designs that encompass software, hardware, and integration components, ensuring they meet customer needs while demonstrating profitability for Iron Mountain. You will participate in proposal development, providing technical expertise, scope definition, and cost estimation to support the sales team in winning new business opportunities. Staying up-to-date with the latest industry trends, technologies, and best practices will be crucial as you leverage this knowledge to recommend suitable solutions for client needs. You will work closely with stakeholders, including clients, product managers, engineers, and external partners, to ensure effective communication and alignment throughout the project lifecycle. Additionally, you will oversee the implementation of proposed solutions, working closely with project managers and technical teams to ensure successful project delivery on time and within budget. Identifying potential risks in proposed solutions and developing mitigation strategies will be part of your role, as well as providing post-implementation support to clients to address any technical issues or concerns and ensuring customer satisfaction.

Responsibilities

• Collaborate with sales and account management teams to understand client requirements and challenges, and develop comprehensive technical and service solutions that align with their business objectives.
• Create detailed architectural designs that encompass software, hardware, and integration components, considering scalability, security, performance, and reliability.
• Participate in proposal development, providing technical expertise, scope definition, and cost estimation to support the sales team in winning new business opportunities.
• Stay up-to-date with the latest industry trends, technologies, and best practices, and leverage this knowledge to recommend suitable solutions for client needs.
• Work closely with stakeholders, including clients, product managers, engineers, and external partners, to ensure effective communication and alignment throughout the project lifecycle.
• Oversee the implementation of proposed solutions, working closely with project managers and technical teams to ensure successful project delivery on time and within budget.
• Identify potential risks in proposed solutions and develop mitigation strategies to ensure successful project outcomes.
• Provide post-implementation support to clients, addressing any technical issues or concerns and ensuring customer satisfaction.

Requirements

• Bachelor's Degree - Business / Technical preferred
• 3-5 years of Technical and Pre-Sales experience
• Knowledge of IT Asset Management solutions (preferably both in corporate end user and in data center environments)
• Technical Expertise: A strong background in designing and implementing complex B2B solutions, including hardware and software asset management with system integration.
• Industry Knowledge: Familiarity with B2B services, IT service management, help desk, Service Now, and relevant enterprise systems and solutions.
• Excellent communication and presentation abilities to convey technical concepts to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to analyze complex business requirements to design innovative and efficient solutions.
• Proven experience working collaboratively with cross-functional teams, including sales, product management, engineering, and external partners, to deliver customer-centric solutions.
• Experience in project management methodologies and the ability to manage multiple projects simultaneously.
• A customer-centric mindset with a passion for delivering solutions that exceed client expectations.
• Willingness to adapt to changing technologies, business needs, and market trends.
• Ability to understand clients' business objectives and align technical solutions accordingly.
• Constantly seeking new ideas and approaches to improve and enhance solutions and processes.
• Upholding high ethical standards and maintaining client trust and confidentiality.
• Collaborating effectively within the organization to achieve common goals.

Nice-to-haves

• Pre-sales experience in service or outsourcing industry
• Strong knowledge of the IT Hardware market sector
• Experience in detailed discovery and business process analysis
• Analytical and financial fluency