Solution Architect

Celonis - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

As a Solutions Architect at Celonis, you will play a crucial role in our project teams and serve as one of the first points of contact for our customers. Your primary responsibility will be to ensure that our customers can successfully integrate their data into our platform, which is essential for them to realize the full value of our Process Mining software. You will engage with enterprise customers throughout their customer value journey, leading the technical onboarding process and facilitating discussions that identify key system architecture components. Your expertise will help customers build solutions that unblock deployments and establish real-time integrations with their source systems via APIs and Celonis's internal integration solutions. In this role, you will also advise customers on authentication and user/group management, ensuring that there are no technical barriers to user adoption of the Celonis platform. You will develop best practices and blueprints that can be utilized both internally and externally, contributing to the overall success of the Celonis ecosystem. Your technical knowledge will be leveraged in global programs within the services organization, making you an integral part of our mission to unlock productivity through data and intelligence. To succeed in this position, you will need a solid foundation in project management and a customer-centric approach, along with experience in modern technology stacks and methods such as REST/SOAP API management, data ingestion and streaming, SSO, LDAP, IT security, and Python. Your ability to communicate complex technical concepts in an understandable manner will be essential, as will your experience with SQL, Python, and ETL processes for handling large volumes of data. Familiarity with security and compliance topics for enterprise applications is also important, as is experience with at least one major cloud platform like AWS, Azure, or GCP. Strong communication skills are a must, as you will be working closely with customers to ensure their success with our platform.

Responsibilities

• Work with enterprise customers as part of the customer value journey and lead the technical onboarding process of Celonis.
• Lead technical discussions with customers to identify key system architecture components; propose and help customers build solutions that unblock deployments.
• Establish real-time integrations to customer source systems via APIs and Celonis internal integration solutions.
• Advise customers of authentication and user/group management and provisioning solutions for the Celonis platform.
• Eliminate any technical barriers to user adoption of Celonis.
• Develop best practices & blueprints that can be used internally & externally to enable the full Celonis ecosystem.
• Leverage your technical expertise contributing to global programs within the services organization.

Requirements

• A Bachelors (required) or Masters degree (preferred) in Computer Science, Information Systems, Engineering, or a related discipline.
• Solid experience with project management, outstanding customer-centric & proven experience working with customers.
• Experience & interest in working with modern tech stack & methods like REST/SOAP API-Management, Data Ingestion & Streaming, SSO, LDAP, IT Security, Python, Agile, etc.
• Experience with SQL & Python as well as with data pipelines & ETL processes for large volumes of data.
• Knowledgeable about security and compliance topics for enterprise applications.
• A solution-oriented professional that enjoys deep technical discussions as much as transferring your technical knowledge into understandable terms to a broader audience.
• Experience with at least one of the major cloud platforms (AWS, Azure, GCP) would be a plus.
• Strong communication skills.

Nice-to-haves

• Experience with at least one of the major cloud platforms (AWS, Azure, GCP) would be a plus.