Environmental Systems Research Institute - New York, NY

posted 3 months ago

Full-time - Mid Level
New York, NY
Professional, Scientific, and Technical Services

About the position

As a GIS subject matter expert at Esri, you will play a pivotal role in identifying the right analysis tools for complex business challenges faced by our customers. Your expertise will not only involve creating innovative GIS solutions but also effectively communicating these solutions in a way that excites and engages others about the power of GIS technology. You will join an account team where your primary responsibility will be to advise customers on their most intricate business issues, leveraging your problem-solving skills to demonstrate the unique value that GIS brings in uncovering patterns, trends, and insights. At Esri, we pride ourselves on our commitment to customer success. This is a place where you can do your best work, collaborating with customers in a supportive culture that fosters creativity, collaboration, and passion. You will build strong relationships with clients, presenting and demonstrating Esri software and solutions as part of the account team. Your role will also involve planning and executing sales strategies, ensuring that you are not only an expert in GIS technology but also a trusted advisor to your customers. In this position, you will proactively craft and propose solutions that clarify how GIS can address the critical challenges faced by our customers. You will define and deliver strategies that align Esri technology with their business needs, ensuring that you are always anticipating their requirements and the technology trends that may impact them. Additionally, you will present technical demonstrations of proposed solutions, design presentations for both technical and non-technical audiences, and provide best practices related to the use, deployment, and administration of Esri technology. Your expertise will also be showcased at conferences and trade shows, where you will represent Esri and share our story with a broader audience.

Responsibilities

  • Build relationships with customers and support the sales team in selling Esri software and solutions.
  • Become a subject matter expert in state and local government and a technical expert in ArcGIS.
  • Communicate confidently with customers about Esri technologies and anticipate their needs.
  • Proactively craft and propose GIS solutions that address customer challenges and demonstrate business value.
  • Define and deliver strategies that align Esri technology with customer business needs.
  • Present technical demonstrations of proposed solutions to both technical and non-technical customers.
  • Design effective presentations and provide best practices for the use and deployment of Esri technology.
  • Represent Esri at conferences and trade shows.

Requirements

  • 3+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
  • 1+ years of experience working in or supporting local or state government.
  • Understanding of ArcGIS from an IT context, including hardware, storage, security, networking, web services, virtualization, and cloud computing.
  • Experience in technical consulting and conceptual solution design, with an understanding of sales and business development processes.
  • Experience with geodatabases and underlying DBMS technology.
  • Knowledge of cloud computing concepts and environments, such as Microsoft Azure or AWS.
  • Remarkable presentation, interpersonal, and listening skills.
  • Ability to travel domestically or internationally 25-50%.
  • Bachelor's or master's in geography, computer science, or a related field, or equivalent work experience.

Nice-to-haves

  • Ability to troubleshoot client issues related to Esri application deployment and system architecture.
  • Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
  • Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
  • Basic understanding of artificial intelligence/machine learning concepts.
  • Programming and scripting experience with languages such as Python and JavaScript.

Benefits

  • Medical, dental, and vision insurance for employees and their families.
  • 401(k) and profit-sharing programs.
  • Minimum accrual of 80 hours of vacation leave.
  • Twelve paid holidays throughout the calendar year.
  • Opportunities for personal and professional growth.
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