Solution Engineer - State & Local Government (Midwest)
Esri - St. Louis, MO
posted 6 months ago
About the position
As a GIS subject matter expert at Esri, you will play a pivotal role in identifying the right analysis tools for complex business challenges faced by our customers. Your expertise in GIS technology will not only allow you to create innovative solutions but also to communicate these solutions in a way that excites and engages others. You will join an account team where your primary responsibility will be to advise customers on their most pressing issues, leveraging your problem-solving skills to demonstrate the unique value that GIS can provide. This role is designed for someone who is passionate about helping customers understand how GIS can uncover patterns, trends, and insights that drive their success. In this position, you will build strong relationships with clients, presenting and demonstrating Esri software and solutions as part of a collaborative account team. You will support your team in planning and executing effective sales strategies while becoming a subject matter expert in state and local government operations, as well as a technical expert in ArcGIS. Your ability to communicate confidently about Esri technologies will be crucial, as you will need to anticipate customer needs and the technology trends that may impact their operations. Your role will also involve proactively crafting and proposing solutions that clarify how GIS can bring business value to our customers. You will define and deliver strategies that align Esri technology with their business objectives, ensuring that you effectively tell the story of our solutions. This includes presenting technical demonstrations to both technical and non-technical audiences, designing presentations that resonate with diverse customer groups, and providing best practices related to the use, deployment, and administration of Esri technology. Additionally, you will have opportunities to present at conferences and trade shows, further establishing your expertise in the field.
Responsibilities
- Build relationships with customers and present Esri software and solutions as part of the account team.
- Support the team in planning and executing sales strategies.
- Become a subject matter expert in state and local government and a technical expert in ArcGIS.
- Communicate confidently with customers about Esri technologies and the Esri message.
- Anticipate customer needs and technology trends that may impact them.
- Proactively craft and propose solutions that demonstrate the business value of GIS.
- Define and deliver strategies that align Esri technology with customer business objectives.
- Present technical demonstrations of proposed solutions to customers.
- Design presentations for both technical and non-technical audiences.
- Provide best practices related to the use, deployment, and administration of Esri technology.
- Present at conferences and trade shows.
Requirements
- 3+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
- 1+ years of experience working in or supporting state or local government.
- Understanding of ArcGIS from an IT context (hardware, storage, security, networking, web services, virtualization, cloud computing).
- Experience in technical consulting and conceptual solution design, with an understanding of sales and business development processes.
- Experience with geodatabases and underlying DBMS technology.
- Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS).
- Remarkable presentation, interpersonal, and listening skills.
- Ability to travel domestically or internationally 25-50%.
- Bachelor's or master's in geography, computer science, or a related field, or equivalent work experience.
Nice-to-haves
- Ability to troubleshoot client issues related to Esri application deployment and system architecture.
- Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
- Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
- Basic understanding of artificial intelligence/machine learning concepts.
- Programming and scripting experience with languages such as Python and JavaScript.
Benefits
- Medical, dental, and vision insurance for employees and their families.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
