Solution Engineer - State & Local Government (San Antonio)

$78,000 - $157,000/Yr

Environmental Systems Research Institute - Houston, TX

Full-time - Mid Level

Onsite - Houston, TX

Professional, Scientific, and Technical Services

About the position

As a GIS subject matter expert at Esri, you will play a pivotal role in identifying the right analysis tools for various challenges faced by state and local governments. Your expertise will not only involve creating innovative GIS solutions but also effectively communicating the value of these solutions to clients, thereby generating excitement about GIS technology. You will join an account team where your primary responsibility will be to advise customers on their most complex business challenges, leveraging your problem-solving skills to demonstrate how GIS can uncover unique patterns and trends that provide valuable insights. At Esri, we pride ourselves on our commitment to customer success. This role offers you the opportunity to do your best work in a supportive culture that fosters creativity, collaboration, and passion. You will be expected to build strong relationships with clients, present and demonstrate Esri software and solutions, and support your team in planning and executing effective sales strategies. As a subject matter expert, you will need to be well-versed in state and local government operations and possess a deep technical understanding of ArcGIS, allowing you to confidently engage with customers and anticipate their needs. Your role will also involve proactively crafting and proposing solutions that highlight the business value of GIS technology. You will define and deliver strategies that align Esri technology with the specific business challenges faced by our customers. Additionally, you will be responsible for presenting technical demonstrations of proposed solutions, designing presentations tailored for both technical and non-technical audiences, and providing best practices related to the use, deployment, and administration of Esri technology. Opportunities to present at conferences and trade shows will also be part of your responsibilities, allowing you to showcase your expertise and the capabilities of Esri's offerings.

Responsibilities

• Build relationships with clients and support the sales team in executing strategies.
• Become a subject matter expert in state and local government and a technical expert in ArcGIS.
• Proactively craft and propose GIS solutions that address customer challenges.
• Define and deliver strategies that align Esri technology with customer business needs.
• Present technical demonstrations of proposed solutions to clients.
• Design presentations for both technical and non-technical audiences.
• Provide best practices for the use and administration of Esri technology.
• Present at conferences and trade shows.

Requirements

• 3+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
• 1+ years of experience working in or supporting local or state government.
• Understanding of ArcGIS from an IT context, including hardware, storage, security, networking, web services, virtualization, and cloud computing.
• Experience in technical consulting and conceptual solution design, with an understanding of sales and business development processes.
• Experience with geodatabases and underlying DBMS technology.
• Knowledge of cloud computing concepts and environments, such as Microsoft Azure or AWS.
• Remarkable presentation, interpersonal, and listening skills.
• Ability to travel domestically or internationally 25-50%.
• Bachelor's degree in geography, computer science, or a related field.

Nice-to-haves

• Ability to troubleshoot client issues related to Esri application deployment and system architecture.
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
• Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
• Basic understanding of artificial intelligence/machine learning concepts.
• Programming and scripting experience with languages such as Python and JavaScript.
• Master's degree in geography, computer science, or a related field.

Benefits

• Medical, dental, and vision insurance for employees and their families.
• 401(k) and profit-sharing programs.
• Minimum accrual of 80 hours of vacation leave.
• Twelve paid holidays throughout the calendar year.
• Opportunities for personal and professional growth.