Solution Engineer - State & Local Government (Southeast)
Esri - Charlotte, NC
posted 6 months ago
About the position
As a GIS subject matter expert at Esri, you will play a pivotal role in identifying the right analysis tools for various business challenges faced by state and local government clients. Your expertise will not only involve creating innovative GIS solutions but also effectively communicating these solutions to engage and excite customers about the potential of GIS technology. You will join an account team where your primary responsibility will be to advise customers on their most complex business challenges, leveraging your problem-solving skills to demonstrate the value of GIS in uncovering unique patterns, trends, and insights. In this position, you will build strong relationships with clients by presenting, demonstrating, and supporting the sale of Esri software and solutions. As a subject matter expert in state and local government, as well as a technical expert in ArcGIS, you will confidently communicate the Esri message and anticipate customer needs while staying informed about technology trends that may impact them. Your role will also involve proactively crafting and proposing solutions that clarify how GIS can bring business value to customers by addressing their critical challenges. You will define and deliver strategies that align Esri technology with the specific business needs of your clients. Additionally, you will be responsible for presenting GIS technical demonstrations of proposed solutions to customers, tailoring your presentations for both technical and non-technical audiences. You will provide best practices related to the use, deployment, and administration of Esri technology, ensuring that clients are well-informed and equipped to utilize GIS effectively in their operations.
Responsibilities
- Build relationships with clients and support the sales team in executing strategies.
- Become a subject matter expert in state and local government and a technical expert in ArcGIS.
- Proactively craft and propose GIS solutions that address customer challenges.
- Define and deliver strategies that align Esri technology with customer business needs.
- Present GIS technical demonstrations tailored for technical and non-technical audiences.
- Provide best practices for the use, deployment, and administration of Esri technology.
Requirements
- 1+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
- 1+ years of experience in private or public sector.
- General understanding of ArcGIS from an IT context (hardware, storage, security, networking, web services, virtualization, cloud computing).
- Experience in technical consulting and conceptual solution design, with an understanding of sales and business development processes.
- Experience with geodatabases and underlying DBMS technology.
- Strong presentation, interpersonal, and listening skills.
- Ability to travel domestically or internationally 25-50%.
- Bachelor's or master's degree in geography, computer science, or a related field, or equivalent work experience.
Nice-to-haves
- Ability to troubleshoot client issues related to Esri application deployment and system architecture.
- Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
- Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
- Basic understanding of artificial intelligence/machine learning concepts.
- Programming and scripting experience with languages such as Python and JavaScript.
Benefits
- Medical, dental, and vision insurance for employees and their families.
- Basic and supplemental life insurance.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
