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Solution Support Associate - College Connect
Lumen Technologies - Des Moines, IA
posted about 2 months ago
About the position
The Solutions Engineer Academy at Lumen is a premier sales development program designed for new or recent graduates passionate about technology and eager to make connections. This role involves assisting companies in leveraging emerging applications to drive business growth through effective communication and solution design. Participants will undergo a 10-week immersive training program, followed by a transition into a Solutions Support Associate role, paving the way for career advancement within the organization.
Responsibilities
- Work within a collaborative team environment to develop and document customer requirements, solution designs, service configurations, and project scopes of work.
- Support field Solutions Engineering teams to identify and develop additional revenue opportunities.
- Provide discovery, support, and education to customers and internal personnel on service-related questions or issues.
- Research, define, and document service change requests in support of service modification.
- Assist customers in identifying and defining technical problems, designing solutions, and implementing fixes.
- Uncover and define customer solution and business development strategies, including technology roadmaps.
- Present Lumen capabilities and solution concepts to internal and external audiences.
- Participate in marketing and networking events with customer technical and business contacts.
- Provide feedback and recommendations to Solutions Engineering leadership for process and service improvements.
Requirements
- Bachelor's Degree required, preferably in Business, Computer Science, Electrical Engineering, Information Systems, Telecom, Networking, or a similar field.
- Entry-level opportunity ideal for new or recent graduates with less than 2 years of experience.
- Basic understanding of communications, cloud, application, and information technologies.
- Strong communication skills to convey business and technology concepts to diverse audiences.
- Comfortable presenting in an engaging manner to groups of professionals.
- Ability to show urgency, responsiveness, and drive issues to completion.
- Adaptability and resilience in a fast-paced environment.
- Self-motivated and passionate about customer service and technology.
Nice-to-haves
- Experience in customer service or technology-related projects.
- Familiarity with sales processes and customer engagement strategies.
Benefits
- Comprehensive health insurance coverage.
- Life insurance and disability insurance options.
- 401(k) retirement savings plan with company matching.
- Paid time off and paid holidays.
- Tuition reimbursement for further education.
- Professional development programs and mentorship opportunities.
