Solutions Analyst II (US)

About the position

The Commercial Services Solutions Analyst II ensures TD Bank has loan products and processes that are customer-oriented, scalable and cost effective to meet the market demands of our Commercial and Small Business Banking customer segments, Faster, Better, and Cheaper. The schedule is Monday-Friday from 8:00AM-5:00PM - subject to vary as needed. This role coordinates with internal and external resources needed to successfully complete projects and deliver solutions that address business needs. The analyst works with Business Line, Risk, and Operational partners to facilitate business line activities required for Solutions including planning, business requirements, and vendor relationship management. They act as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners, maintaining and administering systems business functions to ensure continuous and uninterrupted system availability. The analyst assists in developing implementation plans for specific components of the Solutions strategy, participates in enterprise solution design, development, and documents standards that apply for business applications, and assists in creating design for Solutions requirements. They understand business requirements and functional requirements, manage small projects, including task and responsibility delegation.

Responsibilities

• Ensure TD Bank has customer-oriented loan products and processes.
• Coordinate with internal and external resources to complete projects.
• Work with Business Line, Risk, and Operational partners for Solutions activities.
• Act as a specialist resource for systems and troubleshooting.
• Maintain and administer systems business functions.
• Assist in developing implementation plans for Solutions strategy.
• Participate in enterprise solution design and development.
• Create design for Solutions requirements.
• Manage small projects and delegate tasks.

Requirements

• Bachelor's degree or equivalent experience.
• 5-7 years of related experience.
• Knowledge of business line, business model, operations.
• Excellent communication skills.
• Excellent problem solving and decision making skills.
• Ability to manage competing priorities.
• Experience in large scale corporate systems analysis.
• Ability to translate user requirements into technical specifications.
• Demonstrated ability to plan, develop, lead, and execute projects.
• Solid process improvement skills.
• Strong technical knowledge.
• Ability to troubleshoot and correct system malfunctions.
• Strong time management skills.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.