Solutions Analyst III - Manual QA in Teller Technology

JPMorgan Chase - Westerville, OH

Full-time - Mid Level

Westerville, OH

Credit Intermediation and Related Activities

About the position

As a Solutions Analyst III in Consumer & Community Banking & Branch Operations, you will play a crucial role in bridging the gap between product owners, business operations, and software developers. Your analytical skills and technical fluency will be essential in creating impactful solutions that enhance customer experience and drive business decisions. You will be responsible for documenting business and data flow requirements, translating them into technically feasible solutions, and contributing to innovative architecture designs and data-driven insights.

Responsibilities

• Part of Teller scrum teams and deliver story points to the scrum.
• Initiate Automated test cases from Autotesthub tool based on the changes being introduced.
• Work hand in hand with development team to set the Teller lower environments, Test data setup, infrastructure set up (peripherals and Teller WS) and Access needs.
• Conduct in-depth data analysis with product and development team in defining comprehensive acceptance criteria.
• Collaborate with cross-functional teams to test Teller end to end flows.
• Maintain Teller test scenarios in qTest tool and keep it updated as new changes being introduced.
• Perform data validations in Splunk and log files.
• Provide sign off on all Teller changes.
• Monitor test results and work with the team to resolve issues in a timely manner.

Requirements

• 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
• 3+ years' experience with manual testing.
• Strong knowledge of QA methodologies, test design, and test execution.
• Excellent analytical and problem-solving skills.
• Experience with Teller systems or financial applications.

Nice-to-haves

• Aid in bridging the gap between business and software developers by leveraging your Teller domain knowledge and passion for better customer experience.
• Identifying well-defined acceptance criteria for the Jira stories and ensuring that the changes meet the acceptance criteria.
• Adaptability and ability to lead through change to navigate complex situations and manage dependencies effectively.
• Strong foundation in Teller domain and manual testing to contribute to the quality delivery of Teller changes.
• Previous or current QA automation experience.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching