Solutions Architect - Salesforce - Atlanta, GA

CRH Americas - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

10,001+ employees

Nonmetallic Mineral Product Manufacturing

About the position

The Solutions Architect at CRH Americas will play a pivotal role in the design and delivery of Salesforce solutions tailored for our internal customers. This position is crucial for ensuring that the solutions not only meet the immediate needs of the business but are also scalable and sustainable over time. The Solutions Architect will collaborate closely with the System Architect to evaluate various requirements and recommend the most effective solutions, while also articulating the trade-offs associated with each option. This role demands a comprehensive understanding of Salesforce technologies, as well as strong communication and governance skills to align technology with business processes effectively. In this position, the Solutions Architect will conduct thorough research into how different business units utilize Salesforce, aiming to propose a clear roadmap for enhancements and new solutions. The role involves working directly with business users and Sales Operations teams to gather insights and best practices, which will inform the development of new Salesforce solutions. The architect will also be responsible for leading the design and implementation of these solutions, which includes configuration, development, quality assurance testing, and deployment of CRM solutions. Additionally, the Solutions Architect will engage in collaborative efforts to create prototypes and proofs of concept, assisting in the definition of requirements. This includes writing user stories, establishing success criteria, and ensuring thorough documentation for testing processes. The role also encompasses administrative tasks related to Salesforce management, such as managing fields, process builders, flows, and various other configurations. Continuous learning and staying updated on Salesforce release updates are essential components of this position, as is the ability to provide demonstrations of solutions to stakeholders. This role primarily operates remotely, with occasional in-office meetings required.

Responsibilities

• Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions.
• Work with the business users and Sales Operation teams to learn best practices of different business units and propose new Salesforce solutions.
• Review solutions with System Architect and recommend improvements.
• Participate and/or lead the solution design and implementation including configuration, development, quality assurance testing, and deployment of CRM solutions.
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
• Assist with grooming and refining the Salesforce product backlog.
• Write user stories and provide guidance on user story writing style.
• Ensure success and acceptance criteria are defined for each story.
• Assist with documentation of steps for testing.
• Perform administration tasks such as managing fields/relationships, process builders, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rules.
• Assist with solutions and implementations for Sales Cloud, Experience Cloud (Communities), Commerce solutions, CPQ experience, Manufacturing Cloud, and Mobile experience.
• Continue to gain knowledge using Trailheads, seminars, books, and other methods.
• Stay up to date on Release Updates and work with System Architect to identify potential uses of new functionality.
• Work with Marketing and 3rd Party Vendors to ensure they have the correct data for Marketing Cloud and Pardot projects.
• Provide demo of solutions/capabilities to team members and internal stakeholders.

Requirements

• 5+ years of experience working with Salesforce as a Salesforce Administrator or equivalent.
• Excellent relationship-building skills.
• A pro-active personality, with a can-do attitude.
• Strong analytical skills, with the ability to observe trends and make suggestions based on results.
• Must have Salesforce Admin certification.
• Certifications in sales cloud, service cloud, experience cloud, and CPQ is a plus.
• Available and responsive to questions, clarifications, and instructions.
• Ability to tailor communication to multiple audiences at all levels.
• A self-starter, experienced in leading projects or delivery workstreams.
• Outstanding written communication skills.
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence.
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
• Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals.

Nice-to-haves

• Certifications in sales cloud, service cloud, experience cloud, and CPQ is a plus.

Benefits

• Dental insurance
• Health insurance
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion