Solutions Architect, Software Services

Axon - Boston, MA

Full-time - Mid Level

Boston, MA

Ambulatory Health Care Services

About the position

This Solutions Architect role is a client-facing position focused on delivering integrations that provide significant value to public safety partners. The role involves collaborating with client and project teams to ensure high levels of customer satisfaction through timely delivery of technical services, including system interface construction and project scoping. The Solutions Architect will work under minimal supervision to implement processes that enhance quality and productivity in an accelerated business growth environment.

Responsibilities

• Work as a client facing member of the Software Solutions Delivery Team
• Collaborate with networking and software professionals to deliver Axon technology to public safety clients
• Analyze IT system architectures for scoping technical projects and recommending system improvements
• Manage technical projects remotely and at client sites
• Engage with public safety's technical and non-technical leadership to communicate project progress
• Work with account management team to ensure customer needs are being met
• Ensure the highest level of service for Axon software deployments
• Identify integration opportunities between agency systems and Axon's products
• Recommend deployment plans for identified integrations that drive key outcomes for the agency
• Work closely with product, sales, software engineers and agency technical stakeholders to understand agency goals and program outcomes
• Leverage a library of integration templates and patterns to recommend and deploy integrations.

Requirements

• Bachelor's Degree highly preferred or equivalent work experience
• 3+ years experience in analyzing and developing technical systems and software solutions
• Past experience deploying and implementing a Records Management System (RMS), Computer Aided Dispatch (CAD), or both, into public safety agencies
• Hands-on experience with APIs structures and systems integration (REST, SOAP)
• Minimum basic (or Intermediate) skills in SQL, Python, and Azure Cloud tools
• Data-mapping project experience for ETL (Extract, Transform, Load) is a plus
• Familiar with cloud technologies as well as software development packages and data management tools
• Demonstrated system-level understanding of enterprise software systems
• Excellent written and verbal communication skills.

Nice-to-haves

• Preferred experience delivering enterprise software in a regulated environment (GovTech, HIPAA, FinTech, ISO, etc)
• Project Management experience and/or certifications (i.e. PMI Certifications)
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Ability to effectively manage multiple projects, priorities, and tasks within a dynamic environment.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in the offices