Solutions Architect, Software Services

$92,000 - $138,000/Yr

Axon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Ambulatory Health Care Services

About the position

The Solutions Architect at Axon plays a crucial role in delivering integrations that provide significant value to public safety partners. This client-facing position involves collaborating with various teams to ensure high customer satisfaction through the timely delivery of technical services, including system interface construction and project scoping. The role requires a strong understanding of technical systems and the ability to manage projects effectively in a fast-paced environment.

Responsibilities

• Work as a client-facing member of the Software Solutions Delivery Team.
• Collaborate with networking and software professionals to deliver Axon technology to public safety clients.
• Analyze IT system architectures for scoping technical projects and recommending system improvements.
• Manage technical projects remotely and at client sites.
• Engage with public safety's technical and non-technical leadership to communicate project progress.
• Work with the account management team to ensure customer needs are being met.
• Ensure the highest level of service for Axon software deployments.
• Identify integration opportunities between agency systems and Axon's products.
• Recommend deployment plans for identified integrations that drive key outcomes for the agency.
• Work closely with product, sales, software engineers, and agency technical stakeholders to understand agency goals and program outcomes.

Requirements

• Bachelor's Degree highly preferred or equivalent work experience.
• 3+ years experience in analyzing and developing technical systems and software solutions.
• Past experience deploying and implementing a Records Management System (RMS) or Computer Aided Dispatch (CAD) into public safety agencies is required.
• Hands-on experience with API structures and systems integration (REST, SOAP).
• Minimum basic (or Intermediate) skills in SQL, Python, and Azure Cloud tools.
• Data-mapping project experience for ETL (Extract, Transform, Load) is a plus.
• Familiar with cloud technologies as well as software development packages and data management tools.
• Demonstrated system-level understanding of enterprise software systems.
• Excellent written and verbal communication skills.

Nice-to-haves

• Project Management experience and/or certifications (i.e. PMI Certifications).
• Preferred experience delivering enterprise software in a regulated environment (GovTech, HIPAA, FinTech, ISO, etc).
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Ability to effectively manage multiple projects, priorities, and tasks within a dynamic environment.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs