Solutions Architect Specialist

$132,640 - $156,000/Yr

Hashicorp - Seattle, WA

Full-time - Mid Level

Seattle, WA

Professional, Scientific, and Technical Services

About the position

As a Solutions Architecture Specialist (SA) at HashiCorp, you will work in a high-performance environment and serve as a product or solution subject matter expert, providing customers with deep technical guidance at strategic points during their journey with HashiCorp. Your role will involve targeted engagement to help clear technical blockers, optimize solution design, and accelerate time-to-value for customers adopting HashiCorp tooling. The SA Team translates sophisticated customer challenges into repeatable, scalable, and consumable product and process standard methodologies across the entire HashiCorp portfolio, benefiting all field teams, partners, and customers. In this position, you will focus on the Secure Products line, which includes Vault and Boundary. You can expect to assist as a domain expert and escalation path to progress strategic opportunities across the entire customer journey. Establishing and maintaining an understanding of the overall HashiCorp technology portfolio will be crucial. You will be recognized as a specialized domain expert aligned to HashiCorp Vault or Boundary and the competitive landscape. Your responsibilities will include assisting in sophisticated technical due diligence activities supporting critical moments such as Discover, Technical Validation, Onboarding, Consumption, and Optimization. You will deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners. Working closely with the aligned Account SE and customers, you will help craft their vision and strategy for improving all aspects of application delivery, advising on how to use and adopt HashiCorp products to achieve their objectives and drive measurable value-based outcomes. Additionally, you will partner with Account Teams to identify and manage customer risks and opportunities related to product adoption, renewal, and expansion. Collaboration with HashiCorp Product Management will be essential to translate customer business needs into technical solutions and new product requirements, as well as to build and manage prescriptive patterns for core and strategic product use cases. As an educator and advisor, you will support HashiCorp Sales teams, partners, and customers, fostering an environment for ongoing customer success.

Responsibilities

• Assist as a domain expert and escalation path to progress strategic opportunities across the entire customer journey.
• Establish and maintain an understanding of the overall HashiCorp technology portfolio.
• Recognized as a specialized domain expert aligned to HashiCorp Vault or Boundary and the competitive landscape.
• Assist in sophisticated technical due diligence activities supporting critical moments such as Discover, Technical Validation, Onboarding, Consumption, and Optimization.
• Deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners.
• Work closely with the aligned Account SE and customers to help craft their vision/strategy for improving all aspects of application delivery.
• Advise on how to use and adopt HashiCorp products to achieve their objectives and drive measurable value-based outcomes.
• Partner with Account Teams to identify and manage customer risks and opportunities related to product adoption, renewal, and expansion.
• Collaborate with HashiCorp Product Management to translate customer business needs into technical solutions and new product requirements.
• Collaborate with HashiCorp Product Management and Product Education to build and manage prescriptive patterns for core and strategic product use cases.
• Act as educators and advisors to HashiCorp Sales teams, partners, and customers.
• Help foster an environment for ongoing customer success.

Requirements

• 3-5 years experience with solution architecture, sales engineering, or equivalent experience.
• B.S. degree in an engineering or similar program from an accredited college/university preferred or equivalent experience.
• Ability to work well in a highly-dynamic environment that focuses on providing outstanding customer service.
• Comfort working remotely and performing well given a high level of independence and autonomy.
• Outstanding communication skills, developing and delivering technical content for audiences of varying technical abilities.
• Experience responding to customer objections.
• Experience crafting technical content such as Architectural Blueprints and Recommended Patterns.
• Comfort leading discussions with customers to educate and advise on usage and adoption of HashiCorp products to achieve measurable value.
• Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance.
• Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology.
• Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms.
• Experience with either engineering/operating an infra platform that has its own internal/external customers.
• Experience in major transformation efforts involving significant process, organizational, and technology change.
• Deep knowledge of HashiCorp 'Secure Products' domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired).
• Demonstrate a good solid understanding in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred).
• Expertise in the field of container orchestration and development (CKA Certification Preferred).
• Domestic and occasionally international travel required.

Nice-to-haves

• HashiCorp product Certification
• AWS/Azure/GCP Certification
• CKA Certification

Benefits

• Competitive salary
• Remote work flexibility
• Diversity and inclusion initiatives
• Professional development opportunities
• Health and wellness programs