Solutions Architect, SSMB

$147,500 - $221,300/Yr

Stripe - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Credit Intermediation and Related Activities

About the position

The Solutions Architect for Stripe's Startups + Small and Medium Businesses (SSMB) team plays a crucial role in building relationships with technical and business leaders to provide strategic solutions that drive growth and address complex business challenges. This position involves working closely with C-level executives to understand their business objectives and applying Stripe's solutions to meet those needs, while also acting as a trusted advisor and thought leader in the payments space.

Responsibilities

• Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments.
• Work to deeply understand the customer's business objectives and apply Stripe's payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges.
• Secure the technical win for Stripe's products by delivering demos, responding to RFPs, evangelizing Stripe's products, and collaborating internally on narratives that align with the customer's goals.
• Create scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates) in order to act as a force-multiplier in the sales process.
• Expand Stripe's footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SSMB accounts.
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SSMB accounts.
• Work closely with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its Total Addressable Market.

Requirements

• 2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech / global software enterprise with 5+ years of total relevant experience (software development, enterprise sales/architecture, business development etc.)
• Experience in customer-facing roles - presenting and architecting solutions. Domain experience in the payments space is preferred.
• Deep understanding or background in writing code in at least 2 of Stripe's primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.)
• Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences.
• Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.)
• Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy).
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
• Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
• Experience solving open-ended business problems with a combination of technology and creative thinking.

Nice-to-haves

• Payment expertise (preferred but not required)
• Experience in web architecture or enterprise architecture
• Experience defining and optimizing financial business processes.

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical benefits
• Dental benefits
• Vision benefits
• Wellness stipends