Solutions Architect - Training and Adoption

$150,000 - $250,000/Yr

Shi International Ltd - Juneau, AK

Full-time - Mid Level

Remote - Juneau, AK

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Training and Adoption Solutions Architect is responsible for developing and delivering training and adoption programs aimed at maximizing technology adoption and business value for customers. This role involves engaging with customers to identify their needs, creating tailored training plans, and facilitating workshops to enhance productivity and adoption of technology solutions.

Responsibilities

• Execute against given key productivity indicators, including new offer development and revenue growth
• Develop and create curriculum, content, and reference guides
• Develop solutions, services, and offers
• Develop, conduct, and deliver effective/relevant end-user training programs to customers
• Deliver quality workshops and training in an effective and efficient manner
• Evaluate outcomes of training sessions and provide feedback to leadership
• Travel in the US and to Client locations when necessary
• Attend customer calls to develop training and adoption plans for the customers
• Manage and coordinate trainer resources
• Deliver presentations internally and externally to evangelize the full portfolio of end-user offerings

Requirements

• Completed Bachelor's Degree, preferably in Education/Teaching
• 5+ years of content creation and curriculum design
• 5+ years of Microsoft 365 experience
• Minimum of 5 years facilitation/training experience
• 5+ years of adoption and change management experience
• The ability to teach to a diverse/cross generational population
• Advanced knowledge and proficiency in Microsoft Office application/products
• Excellent knowledge of training methods and best practices for end-user training on application software
• Exceptional presentations skills with ability to speak clearly and effectively to small/large audiences both in person or virtually
• Strong client service orientation
• Professional and punctual demeanor
• Possess a deep knowledge and understanding of the business
• Strong Communication skills (verbal and written) and interpersonal skills
• Possess innovative thinking with a passion for Learning and Continuous Learning
• Ability to embrace efficiency
• Possesses Industry Knowledge
• Ability to teach and use techniques to a diverse/cross generational population
• Ability to Measure and Assess Staff Training Needs
• Ability to distill large amounts of information into concise, relevant components
• Ability to be engaging in delivery of varied content
• Ability to ascertain customer needs and develop a training plan

Nice-to-haves

• Working knowledge and experience with Microsoft 365, Microsoft 365 CoPilot, Microsoft Teams and Productivity Suite, and Google Workspace

Benefits

• Health, wellness, and financial benefits
• Continuous professional growth and leadership opportunities
• World-class facilities and technology support