Solutions Architect

$130,000 - $145,000/Yr

Payoneer - New York, NY

Full-time - Mid Level

Remote - New York, NY

Credit Intermediation and Related Activities

About the position

As a Solutions Architect & Implementation Manager at Payoneer, you will play a pivotal role in empowering businesses to transcend borders and limitations through our innovative digital payments platform. Your primary responsibility will be to act as the key project and client-facing representative, ensuring the successful structuring and implementation of comprehensive and compliant technical solutions tailored to our clients' needs. You will conduct thorough discovery sessions to gather and map business requirements alongside technical capabilities, ultimately constructing a holistic design of the payment solution and its practical implementation for both new and existing clients. In this dynamic role, you will evaluate complex requirements encompassing business, technical, security, reporting, and legal/regulatory aspects. You will assess feasibility and distill these into functional requirements through a collaborative process with both partner and internal teams. Thorough documentation will be essential, as you will draft Business Requirement and Solution Design documents (BRD/SDD), create custom design flowcharts, and maintain a comprehensive solution/project knowledge base. Your expertise will also be leveraged to optimize existing processes, driving productivity and maximizing efficiencies. As a trusted advisor and technical expert, you will engage in pre-sales meetings and support the implementation of solutions for both external and internal Proofs of Concept (POCs). Additionally, you will strategize new high-potential markets, use cases, and verticals to support the company's growth, participating in business reviews such as Quarterly Business Reviews (QBRs), both virtually and in-person as needed.

Responsibilities

• Act as the key project and client-facing representative responsible for structuring and implementing complete and compliant technical solutions for clients.
• Conduct thorough discovery sessions to gather and map business requirements and technical capabilities.
• Construct a holistic design of the payment solution and its practical implementation for both new and existing clients.
• Evaluate complex requirements (business, technical, security, reporting, legal/regulatory, etc.) and assess feasibility.
• Distill complex requirements into functional requirements through collaboration with partner and internal teams.
• Thoroughly document the solution for both internal and external alignment, including drafting Business Requirement and Solution Design documents (BRD/SDD).
• Create custom design flowcharts and maintain a comprehensive solution/project knowledge base.
• Optimize existing processes to drive productivity and maximize efficiencies.
• Act as a trusted advisor and technical expert in pre-sales meetings and throughout the implementation of the solution.
• Strategize new high potential markets, use cases, and verticals to support company growth.
• Participate and support business reviews (e.g., QBRs), both virtually and in-person as needed.

Requirements

• 7+ years of experience providing technical support during the pre-sales lifecycle, technical solution architecture, and client onboarding.
• Passion for solving complex problems and building scalable processes.
• Outstanding executive-level verbal and written communication skills.
• Strategic thinker with strong execution skills, attention to detail, and excellent multi-tasking and prioritization skills.
• Experience with Application Programming Interfaces (APIs), SaaS-based products and technologies, and strong PowerPoint and presentation skills.
• Proficiency in Microsoft Excel, Figma/Miro, Salesforce, Azure, etc.
• Strong business understanding and basic comfort with commercials and contracts.
• Solid analytical, problem-solving, and leadership skills.
• Ability to anticipate issues and take steps to mitigate them, ensuring implementation of solutions.

Nice-to-haves

• Fintech background preferred but not a must.
• Bachelor's degree or equivalent.

Benefits

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA.
• 401K with employer match.
• Fitness/Wellness reimbursement.
• Generous PTO, paid holidays, and parental leave.
• Learning and development opportunities.
• Flexible work from home schedule.
• Volunteer activities.
• Fun office culture with supportive leadership.