About the position
Smartsheet is looking for a Solutions Consultant to drive quality, efficiency, and customer satisfaction within our Consulting business by assisting customers with designing, building, and implementing Smartsheet solutions to solve their business objectives. This role is specifically involved in the post-sales engagements with our customer base. For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact. As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. As a Subject Matter Expert on Smartsheet functionalities, you will propose solutions for various use cases that span different industries and business groups. The right candidate is a strong communicator, is detail-oriented, interested in technology solutions at scale, and is driven by making an impact for our customers. You will lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform. You will lead discovery sessions to understand clients' current state processes, business challenges, and future state requirements to design a custom Smartsheet solution that achieves their desired business outcomes. Additionally, you will build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback. Managing all aspects of your projects, including timeline, deliverables, scope, budget, and client relations, will be crucial to your success in this role.
Responsibilities
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring clients gain the most value from the Smartsheet platform.
- Lead discovery sessions to understand client's current state processes, business challenges, and future state requirements to design a custom Smartsheet solution.
- Build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback.
- Manage all aspects of projects, including timeline, deliverables, scope, budget, and client relations.
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across various industries and business functions.
- Collaborate with other consulting team members on projects and personal development, participating in the onboarding mentor program.
- Review and validate solution designs by performing internal solution testing and facilitating end-user acceptance testing with customer stakeholders.
- Identify product and services expansion opportunities for Smartsheet with the customer's user base and collaborate with the account team to influence account strategy.
- Provide post-engagement feedback to cross-functional account team members around potential additional product and services opportunities for the customer.
- Maintain a target billable utilization aligned to the role.
Requirements
- A minimum of 4-5 years relevant work experience or equivalent combination of relevant work experience and education.
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines.
- Ability to build trusted relationships with customers and effectively communicate about the engagement and potential risks/blockers.
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end users.
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits and use cases.
- Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment.
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications.
- Business process optimization experience.
- Experience with Agile project management methodologies and/or software development lifecycle methodologies.
- Management or Technology Consulting experience.
Benefits
- HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
- Equity - Restricted Stock Units (RSUs) for eligible roles.
- Lucrative Employee Stock Purchase Program (15% discount).
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Incidental Sick Leave.
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
- US employees receive 12 paid holidays per year.
- Up to 24 weeks of Parental Leave.
- Personal paid Volunteer Day to support our community.
- Opportunities for professional growth and development including access to Udemy online courses.
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
