Solutions Engineer (DSP) - FreeWheel

$80,653 - $120,980/Yr

Comcast - Ridgewood, NJ

Full-time - Mid Level

Ridgewood, NJ

Broadcasting and Content Providers

About the position

FreeWheel, a Comcast company, is seeking a Solutions Engineer to join our Product and Partnerships Solutions Group. This role is pivotal in bridging the gap between technical and business solutions teams, ensuring that we provide best-in-class services and innovative business solutions to our partners in the Television industry. The Solutions Engineer will be responsible for establishing and exemplifying best practices in partner integrations, acting as the key technical expert in the rollout of FreeWheel's partnership solutions, and providing guidance in partner usage to enhance FreeWheel's programmatic offerings. In this position, the Solutions Engineer will communicate technical requirements between partners, clients, and internal stakeholders, offering creative solutions to any challenges that may arise. The role requires regular engagement with Sales, Partnerships, Account Management, and Product Management teams to ensure alignment and effective communication across departments. The ideal candidate will have a strong understanding of the online advertising landscape, particularly in video and television advertising technology, and will be able to articulate complex technical concepts to both technical and non-technical audiences. The Solutions Engineer will also be responsible for scoping and validating new partner integrations, providing innovative solutions tailored to meet the specific needs of FreeWheel's clients. This includes acting as a liaison between various teams to provide feedback on product usage, gaps, and needs, as well as designing and delivering advanced training sessions for internal teams and occasionally for clients and partners. The role demands a proactive approach to problem resolution and the ability to exercise independent judgment in significant matters.

Responsibilities

• Act as a subject matter expert for one or more FreeWheel's partnership areas including demand partnerships, supply partnerships, and data partnerships.
• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients.
• Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering.
• Provide trusted expertise and feedback on internal projects to improve product usage and customer service.
• Design and provide advanced trainings to internal teams and occasionally to clients and partners.
• Provide timely technical support and problem resolution for escalated questions from account team, partnerships team, and services team.
• Exercise consistent independent judgment and discretion in matters of significance.

Requirements

• 2-5 years' experience in online advertising/internet marketing or video/television advertising technology in a client-facing capacity.
• Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc.
• Strong client-facing communication skills, with the ability to explain product functionality, technical design, and limitations at the client's executive level as well as to developers.
• Demonstrate a track record of exemplary software implementation and systems integration skills.
• Proven ability to drive large-scale projects with open collaboration, strong leadership, and careful attention to customer requirements.
• Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work with Project Management, Support Engineering, and Account Management groups.

Nice-to-haves

• Experience with programmatic advertising solutions.
• Familiarity with data analytics and reporting tools.
• Knowledge of the television advertising ecosystem.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Tuition reimbursement for further education.
• Professional development opportunities.
• Employee discounts on Comcast services.