Solutions Engineer (DSP) - FreeWheel

$80,653 - $120,980/Yr

Freewheel - New York, NY

Full-time

New York, NY

Repair and Maintenance

About the position

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels. This opportunity is at FreeWheel, a Comcast Company. Freewheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. Our team employs an analytic, innovative and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top partners in the Television industry. We seek a solutions engineer responsible for establishing and exemplifying best practices in partner integrations; acting as the key technical expert in the rollout of Freewheel's partnerships solutions; and providing guidance in partner usage to support the improvement of Freewheel's programmatic offerings. Based on the broad purview, this individual must be able to communicate technical requirements between partners, clients and internal stakeholders and offer creative solutions for any problems which may arise. They will act as an advocate for the serviceability of programmatic products internally and in-market. The candidate will engage regularly with Sales, Partnerships, Account Management, and Product Management teams.

Responsibilities

• Act as a subject matter expert for one or more FreeWheel's partnership areas including but not limited to demand partnerships (DSP/SSPs), supply partnerships (SSPs, Exchanges) and data partnerships to build and maintain serviceable solutions
• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements
• Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs
• Provide trusted expertise and feedback on internal projects to improve product usage and customer service
• Design and provide advanced trainings to internal teams, and occasionally to our clients and partners
• Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team
• Exercise consistent independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Requirements

• 2-5 years' experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity
• Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus
• Strong client-facing communication skills, with the ability to explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts
• Demonstrate a track record of exemplary software implementation and systems integration skills
• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements
• Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions
• Ability to evaluate customer requirements and lead in the determination of internal priorities

Benefits

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support