Solutions Engineer, Enterprise

$112,500 - $202,900/Yr

T-Mobile US - Las Vegas, NV

Part-time - Mid Level

Las Vegas, NV

Telecommunications

About the position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Solutions Engineer, ENT partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Solutions Engineer, ENT also: Understand and present T-Mobile wireless network and related key technologies, maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices, maintain expert-level knowledge of wireless-related Value-Added Solutions, facilitate wireless network coverage analysis, discuss and assist with processing In-Building Coverage requests, understand and present product roadmaps as needed, understand and present network coverage/network build-out plans as needed, assist with post-sale support/escalations as needed, and have high-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies.

Responsibilities

• Aligns to support an Enterprise sales team in-market.
• Participate in customer meetings, primarily face to face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions.
• Understanding nuances and drivers.
• Design and architect services and solutions.
• Close technical hurdles.
• Prepare and present technical customer presentations.
• Present product roadmaps.
• Present network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input.
• Strategize with Sales team to improve Regional/National sales.
• Participate in account reviews with customers.
• Own customer technical relationships.
• Support customer pilots.
• Ensure a positive customer experience.
• Assist with high-level support and troubleshooting.
• Open tickets and engage appropriate support resources.
• Train Sales on technical topics, product updates, Tech Talks.
• Conduct Customer Trainings and Product/Network/Marketing road-show webinars.

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree in a STEM area of study strongly preferred (Required)
• 2-4 years of experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Required)
• Technical Leadership (Required)
• Excellent oral and written communications; strong interpersonal skills (Required)
• Ability to provide strategic direction in a leadership role (Required)
• Ability to create and deliver technical presentations (Required)
• Proficiency with business application software (Required)

Nice-to-haves

• Project Management (Preferred)
• Sales Experience with Sales Methodologies (Preferred)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs