Solutions Engineer II (Project Hire)

$107,400 - $143,900/Yr

Disney - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Motion Picture and Sound Recording Industries

About the position

At Disney Entertainment & ESPN Technology, we are dedicated to reimagining the way audiences experience our beloved stories through innovative media solutions. As a Solutions Engineer II focused on Salesforce administration for the Ad Platform technology team, you will play a crucial role in redefining TV advertising. This position involves overseeing multiple instances of Salesforce, which serve as the backbone for the Disney Ad Sales team's opportunity management and workflow. Your primary focus will be on supporting and enhancing the core capabilities of the Disney Ad Sales pipeline, ensuring that our systems are efficient and effective in meeting the needs of our stakeholders. In this role, you will be responsible for managing end-user requests, troubleshooting bugs, and overseeing user provisioning, all while adhering to a strict change management process defined by our internal compliance groups. You will collaborate with a diverse set of stakeholders, including sales, finance, product, operations, and technology teams, to analyze technical issues and drive strategic decision-making. The fast-paced environment requires you to translate complex data into actionable business insights, making your contributions vital to the success of our advertising initiatives. As part of a high-performing team, you will have the opportunity to innovate and execute groundbreaking products and techniques that shape industry norms and enhance audience experiences across various platforms, including Disney+, Hulu, ABC News, ESPN, and more. Your expertise in Salesforce and ad technology will be instrumental in supporting our mission to deliver magical viewing experiences to millions of consumers worldwide.

Responsibilities

• Support lead for Sales, Sales Ops, and Finance within the Salesforce application.
• Collaboratively investigate and resolve platform bugs, ensuring system stability.
• Communicate planned/unplanned downtime for Salesforce application functionality including integrations with external platforms.
• Define and document the data migration strategy for data conversion activities into Salesforce, validating data accuracy and executing the migration.
• Assist with successful UAT, QA, and Regression testing, making requests to CAB for changes to Production.
• Maintain global UI configurations accessible only to admin level users, following a strict change management approval and documentation process.
• Triage escalations via JIRA ticket submission and manage issues from submission through resolution.
• Proactively identify opportunities to productize and streamline operational inefficiencies.

Requirements

• 3 years of experience in ad technology, operations, or support, preferably with a focus in advertising technology.
• Salesforce Admin Certification.
• 1-2 years of experience with Salesforce administration.
• Working knowledge of SOQL, Dataloader, workbench, or similar technologies.
• Experience using Excel.
• Familiarity with Software Development Lifecycles.
• Experience using Copado.
• Strong experience in supporting and maintaining enterprise-level applications.
• Ability to work on multiple, time-critical projects simultaneously.
• Excellent technical skills and knowledge in IT infrastructure components such as server, storage, network, database, virtualization, operating systems, and cloud technology.
• Proven understanding of systems architecture, design, and implementation.
• Excellent interpersonal and relationship-building skills.

Nice-to-haves

• Experience in advertising sales and complex data systems.
• Proven problem-solving skills and a sense of urgency.
• Ability to build consensus and support from the Ad Platforms organization on proposed solutions.

Benefits

• Medical, financial, and other benefits depending on the level and position offered.
• Bonus and/or long-term incentive units may be provided as part of the compensation package.