Solutions Engineer - Oracle

Cisco - San Jose, CA

Full-time - Mid Level

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

As a Solutions Engineer at Oracle, you will be an integral part of the Web team, collaborating with technology giants in Silicon Valley. This role emphasizes a customer-first mentality, focusing on breaking down internal barriers to ensure customer success. You will work within a cross-functional team to develop strategies that uncover new market opportunities that benefit both Cisco and its customers. Your primary responsibilities will include showcasing Cisco products and solutions, leading RFP responses, setting up demonstrations, and explaining features and benefits to customers. You will also design and configure products to meet specific customer requirements, gaining exposure to a wide range of Cisco technologies and applications in the Service Provider market. In this position, you will be expected to stay updated on relevant competitive solutions, products, and services while providing technical and sales support for the Oracle account within America's Service Providers segment. You will assist in developing formal sales plans and proposals for assigned opportunities, applying your knowledge of sales trends, market drivers, and key customer issues to engage in strategic account planning. Establishing, prioritizing, implementing, and supervising actions to achieve broad territory objectives and sales strategies will be crucial. You will identify and cultivate future sales opportunities to build a robust pipeline, working collaboratively with customers, channel partners, and account team members to meet business goals and objectives. Your role will also involve providing outstanding support to customers throughout the sales process, proactively seeking and taking appropriate actions on customer requirements while balancing business needs. You will resolve sophisticated issues in a timely and professional manner, taking ownership of customer happiness and dedication. Additionally, you will identify technical issues and work collaboratively across teams to make informed decisions based on analysis and judgment. This position requires a strong understanding of hyperscale data center environments and a proven experience with Cisco's data center networking portfolio, including Nexus switches, ACI, NXOS, XR, and other related technologies.

Responsibilities

• Showcase Cisco products and solutions to customers.
• Lead RFP responses and set up product demonstrations.
• Explain features and benefits of Cisco products to customers.
• Design and configure products to meet specific customer requirements.
• Stay updated on competitive solutions, products, and services.
• Provide technical and sales support for the Oracle account within America's Service Providers segment.
• Assist in the development of formal sales plans and proposals for assigned opportunities.
• Engage in strategic account planning using knowledge of sales trends and market drivers.
• Establish and prioritize actions to achieve territory objectives and sales strategies.
• Identify and cultivate future sales opportunities to build a robust pipeline.
• Work collaboratively with customers, channel partners, and account team members to meet business goals.
• Provide outstanding support to customers throughout the sales process.
• Proactively address customer requirements while balancing business needs.
• Resolve sophisticated issues in a timely and professional manner.
• Identify technical issues and collaborate across teams for informed decision-making.

Requirements

• At least 5 years of relevant pre-sales experience in a fast-paced, high-technology environment.
• Understanding of hyperscale data center environments, focusing on large-scale deployments.
• Proven experience with Cisco's data center networking portfolio, including Nexus switches, ACI, NXOS, XR, and related technologies.

Nice-to-haves

• Strong track record of success and adaptability.
• Passion for continuous learning and mastering at least one of Cisco's major architectures.
• Deep technical expertise in a specific area to improve relevance to customers.
• Proficient in automation technologies and tools, with understanding of their application in deployment and maintenance environments.
• Experience with scripting languages (e.g., Python, Ansible) and automation frameworks.
• Ability to lead and mentor technical teams.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year, including one floating holiday and a day off for birthday.
• Accrual of up to 20 days of Paid Time Off (PTO) each year.
• Paid time away for critical or emergency issues without tapping into PTO.
• Additional paid time to volunteer and give back to the community.
• Employee Stock Purchase Program for purchasing company stock.
• Performance-based incentive pay on top of base salary.