Solutions Engineer, Pro Products

$89,100 - $101,500/Yr

LE0001 ServiceTitan, Inc. - Glendale, CA

Full-time - Entry Level

Glendale, CA

About the position

The Pro Products Solutions Engineer at ServiceTitan plays a crucial role in assisting existing customers in adopting new features of the software. This position requires a blend of sales skills, technical expertise, and a deep understanding of customer business processes. The successful candidate will simplify complex information for customers and work collaboratively with cross-functional teams to provide optimal solutions.

Responsibilities

• Partner with the Pro Sales team to lead custom product demonstrations based on the business process and workflow of existing customers.
• Analyze and provide objective feedback for Account Managers regarding customer compatibility with recommended products and features.
• Support up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue.
• Reposition customer objections by providing creative workflow solutions based on deep knowledge of ServiceTitan's software and competitive advantages.
• Create clear documentation and approaches for delivery to the implementation team.
• Maintain and update industry-specific scripts for the internal team to use during demos.
• Respond to functional and technical elements of RFIs/RFPs.
• Collaborate with cross-functional teams to share consumer insights.
• Be the subject matter expert on product updates and releases to address potential implications for business owners.

Requirements

• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering.
• Background in the Trades and/or Marketing is a plus.
• Proven track record of success within or assisting the Sales organization at a previous company.
• Natural ability to think and act proactively to address roadblocks and issues.
• Strong communication skills to work effectively with a group of people.
• A desire to constantly learn and apply these learnings in day-to-day activities.

Nice-to-haves

• Experience in the trades or marketing sector.
• Familiarity with software solutions and technical sales processes.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision insurance with 100% employer paid options and 90% coverage for dependents.
• 401k match and telehealth options.
• Parental leave and support, up to $20k in adoption reimbursement.
• Pet insurance and legal advisory services.