Unclassified - Glendale, CA
posted 5 months ago
ServiceTitan is seeking a talented Pro Products Solutions Engineer, also known as an Adoption Solutions Engineer, to join our Sales team. This role is crucial in demonstrating the value of our software to potential customers and ensuring existing customers adopt new features effectively. The ideal candidate will possess a unique blend of sales skills, technical software expertise, and a deep understanding of our customers' business processes. The successful candidate will be able to distill complex information into simple, practical business contexts, presenting solutions in an empathetic and articulate manner. This position is based in Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or can be performed remotely. In this role, you will partner with the Pro Sales team to lead custom product demonstrations tailored to the business processes and workflows of existing customers. You will analyze customer compatibility with recommended products and features, providing objective feedback to Account Managers. Additionally, you will support up-selling opportunities to current customers, driving increased recurring revenue. You will be responsible for addressing customer objections by offering creative workflow solutions based on your deep knowledge of ServiceTitan's software and its competitive advantages. Clear documentation and a structured approach for delivery to the implementation team will also be part of your responsibilities. You will maintain and update industry-specific scripts for internal use during demonstrations and respond to functional and technical elements of RFIs/RFPs. Collaboration with cross-functional teams to share consumer insights and being the subject matter expert on product updates and releases will be essential to your success in this role.