Scale Ai
posted 4 months ago
As a Solutions Engineer at Scale, you will play a pivotal role in ensuring that our rapidly growing customer base has a seamless and successful experience with our innovative technology. Your primary responsibility will be to ensure that customers' first interactions with Scale's products are flawless, setting the stage for a long-term partnership. This position is dynamic and will require you to be a technical expert who is excited about solving complex problems. You will be instrumental in shaping our early-stage federal business by re-envisioning our commercial product offerings to meet the unique needs of federal clients. In this role, you will become an expert on the end-to-end functionalities of Scale's products. You will create tailored demonstrations and collateral specifically designed for federal stakeholders, including both executives and analysts. Collaboration will be key, as you will partner with Scale Account Executives to deliver customer pilots that meet the requirements agreed upon with the customer. You will also be responsible for integrating and ingesting a variety of external datasets to address government use cases effectively. Your day-to-day interactions with customers will allow you to understand their pain points and design solutions that meet their needs. Additionally, you will work closely with internal product and engineering teams to translate customer requirements into actionable capabilities within Scale's offerings. A solid understanding of public sector mission sets and strategic objectives will be essential for effectively showcasing Scale's products to potential clients.