Solutions Engineer - SLED - New York, NY
T-Mobile US - New York, NY
posted 5 months ago
About the position
Be unstoppable with us! T-Mobile is synonymous with innovation—and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Solution Engineer (SE) SLED partners with Government Sales to sell T-Mobile for Business products and services by demonstrating their strong technical skills, experience, and industry knowledge. The SLED SEs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs. The SE, SLED architects and designs solutions, provides presales technical support in sales presentations, product demonstrations, provides answers to customers' technical inquiries and is seen as a leader among their peers. The SE further supports Government Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Government Sales teams they support informed of relevant technologies and industry trends. SE's will maintain advanced/expert level knowledge of Device/ Endpoint Security, Telematics, Wireless Network, Connected Devices that specifically translate in the Public Sector space to advise customers. SEs work closely with the Sales teams to drive sales and execute on financial targets. Obtain and/or maintain product-specific certifications as required, understand and present product roadmaps as needed, assist with post-sale support/critical issues as engaged by internal support teams, maintain an understanding of T-Mobile wireless network and related key technologies, and maintain high-level understanding of network solutions, products, and technologies in the Public Sector space. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. The Solution Engineer, SLED is a technical leader with a good eye for business leveraging technical background, strategic thinking, communication skills, and leadership prowess to successfully deliver innovative and differentiated products for the T-Mobile for Business organization.
Responsibilities
- Provide RFP technical guidance and strategize with the sales team to improve Regional/National sales.
- Own customer technical relationships, understanding nuances and drivers.
- Design and architect services and solutions, uncover opportunities and recommend solutions.
- Review and demonstrate product roadmap to customers and sales team.
- Engage in Executive Briefing Center presentations.
- Act as technical SME within the Solution Engineering organization for Government/SLED specific applications, concepts, and design.
- Design and support implementation of PoCs/RoVs to specific customer expectations.
- Implement Go to Market strategy with sales, product, and 3rd party vendors.
- Assist with training and technical documentation for the Solution Engineering and Business Sales organizations.
- Partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide guidance, support special projects, and engage in market-level opportunities.
Requirements
- High School Diploma/GED (Required)
- Bachelor's Degree in a STEM area of study strongly preferred (Required)
- 7+ years of experience in telecommunications, pre-sales solution engineering with a professional track record of successful solution sales.
- 3+ years of engineering/supporting secure cloud services, telematics, SASE, ZTNA, End-Point Protection, Hybrid and Multi-Cloud and/or SD solutions and architectures.
- 2+ years focused and successful supporting customers in the SLED space.
- Public cloud, wireless/telecommunications networking certifications preferred.
Nice-to-haves
- Technical documentation and presentation skills to convey design benefits to a wide range of audiences.
- Proven ability to work with multi-functional teams; excellent interpersonal skills.
- Experience working with both technical and non-technical teams to define, scope, and prioritize product requirements.
- Strong analytical and quantitative skills; bias toward making data-based decisions and comfortable with analysis.
- Excellent written and verbal communication skills.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short and long term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
