Solutions Engineer, SMB Wireless

$112,500 - $202,900/Yr

T-Mobile US - Louisville, KY

Full-time - Mid Level

Louisville, KY

Telecommunications

About the position

The Solutions Engineer (SE) at T-Mobile partners with Business Sales to sell T-Mobile for Business products and services by leveraging strong technical skills and industry knowledge. The SE engages in pre-sales activities, consulting on customer opportunities, identifying business challenges, and developing tailored solutions. This role involves architecting and designing solutions, providing technical support during sales presentations, and maintaining up-to-date knowledge of relevant technologies and industry trends. SEs also collaborate with various teams to support special projects and ensure a positive customer experience.

Responsibilities

• Aligns to support an SMB sales team in-market.
• Participate in customer meetings, primarily face to face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions.
• Design and architect services and solutions.
• Close technical hurdles.
• Prepare and present technical customer presentations.
• Present product roadmaps and network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input.
• Strategize with Sales team to improve Regional/National sales.
• Participate in account reviews with customers.
• Own customer technical relationships.
• Support customer pilots and complex customer opportunities in sophisticated segments such as Enterprise and Public Sector.
• Provide Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
• Maintain technical knowledge by attending training in assigned areas.
• Pursue industry certification appropriate to role.
• Ensure a positive customer experience.
• Assist with high-level support and troubleshooting.
• Open tickets and engage appropriate support resources.
• Train Sales on technical topics, product updates, and Tech Talks.
• Provide Training and Mentoring to Associate SEs as required.

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree in a STEM area of study strongly preferred (Required)
• 4-7 years of experience in telecommunications, IT administration, or network engineering roles with a successful track record of solution sales (Required)
• Experience supporting Enterprise and Public Sector accounts (Preferred)
• Technical Leadership (Required)
• Excellent oral and written communication skills; strong interpersonal skills (Required)
• Experience with Sales Methodologies (Preferred)
• Proficiency with business application software (Required)
• Ability to provide strategic direction in a leadership role (Required)
• Ability to create and deliver technical presentations (Required)
• Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Required)

Nice-to-haves

• Project Management (Preferred)
• Sales Experience with Sales Methodologies (Preferred)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs