Solutions Engineer SMB

$80,000 - $100,000/Yr

Darktrace - Los Angeles, CA

Full-time

Remote - Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The SMB Solutions Engineer, Pre-Sales (SE) role is a dynamic and varied customer-focused technical position that involves working closely with the Account Executive (AE) as part of the Go To Market team. The SE provides technical and cyber defense expertise during the pre-sale process, ensuring a smooth transition from technical engagement to post-sales account management.

Responsibilities

• Being accountable for the technical engagement of the Proof of Value (POV) from end to end.
• Designing, documenting, and communicating solution architectures for Darktrace POV deployments and full contract deployments.
• Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical audiences to C-level executives.
• Recommending and deploying integrations as needed for best practices.
• Acting as a technical point of contact between clients, partners, and internal teams within Darktrace.
• Working closely with teammates on the Account Executive team.
• Driving a value-selling approach to work towards a technical win state for deals.
• Assisting with and participating in forecasting.
• Transitioning closed accounts smoothly and successfully to post-sales account management teams (SEs, CIEs, CSMs, etc).
• Engaging with the Channel team to act as a technical touchpoint between clients and partners.
• Staying up to date on all Darktrace products and software versions to own the technical relationship with the client.

Requirements

• Proven technical ability via a technical degree program, cybersecurity certification, or commensurate experience.
• Knowledge of technical language (computer networking and cybersecurity).
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to clearly communicate complex technical information to a variety of audiences, and presentation skills in a customer-facing context.
• Ability to work both independently and as part of a team in an innovative and fast-paced environment whilst delivering to deadlines.
• Enthusiasm for innovation, experimentation, and self-development in the cybersecurity field.

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)