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Openai - San Francisco, CA
posted 2 months ago
About the position
The Solutions Engineer in the Strategics segment at OpenAI is responsible for partnering with large enterprises to ensure they derive tangible business value from OpenAI's models, particularly through ChatGPT and the OpenAI API. This role involves collaborating with senior business stakeholders to understand their needs, guiding their AI strategy, and demonstrating the value of OpenAI's solutions. The Solutions Engineer will work closely with various internal teams to facilitate the implementation and development of AI solutions, while also fostering strong customer relationships and advocating for customer needs within the organization.
Responsibilities
- Deliver an exceptional pre-sales customer experience for Strategics prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers' business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams.
Requirements
- 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
- Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Industry experience in programming languages like Python or Javascript.
- Experience delivering prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
- Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
- Ability to own problems end-to-end and willingness to acquire necessary knowledge to complete tasks.
- Humble attitude, eagerness to help colleagues, and a desire to contribute to team success.
Benefits
- Relocation assistance for new employees
- Hybrid work model (3 days in the office per week)
